Overall, our stay was decent. The property was beautiful, clean, and offered plenty of amenities for families. The rooms were comfortable, and there was a lot to enjoy during our visit.
That said, there were a few areas that could be improved. Some staff interactions felt less welcoming than expected, and at times the customer service came across as dismissive. The pool staff were also a bit overly protective and strict when enforcing rules, which sometimes took away from the relaxed vacation atmosphere. While safety is important and appreciated, a friendlier approach would have gone a long way.
Despite these issues, we still had a pleasant stay and made some great family memories. With more consistent customer service and a warmer approach from certain staff members, the guest experience could be significantly improved.