The first room we were assigned and received our key we went to enter and there was already a family staying there. Then we received our next room which we had people knock to come in cause it was there room. Very unorganized and unsafe that keys would open door for more guess assign to room by miscommunications
Lack of adequate insulation between floors makes the stay less comfortable due to noise.
In our room, there was water accumulation behind and around the toilet due to a toilet tank leak.
Had a room with two queen beds, only one night table, rather than a second night table on the side of one. There was ample room for it.
The employees were great.
I like the fact the property has cameras and safe from people with ill intent. I dont like that i keep confusing Motel6 with studio6. They offer different accomodations like Studio 6 has a stove.
My initial reservation was to stay in a hotel in Hearne , Texas but you didn't have what I wanted there but you did offer the Sleep Inn in Franklin, Texas per your website, but when I made a reservation to stay there , the confirmation showed that it was a Sleep Inn in Bryan , Texas and your website declined my attempt to cancel due to this mistake.
Consequently , I'm now being charged $77.84 because of this error. I did ,eventually , make another attempt to stay in The Franklin Inn and Suites succesfully for a charge of $91.95.
Please make this right by refunding the $77.84 charge.
The hotel itself was very nice walking in. The room itself was very nice. The smell of the room was through the roof horrible. We bought Febreeze to help with the smell and that did not help. It was not cigarette smoke it was moldy, dirty carpet smell. You could smell all the other people smell before you. Made it very uncomfortable to rest smelling all other people before you scents.
Very nice employees. Easy check in. Room was fine for us for a 1-night stay. Damage to the shower curtain rod. Other than that, nice room. Decent price and pretty quality breakfast. Price was average. Would stay again.
The stay was quick. Room clean and supplied. There were people staying on the floor very loud during the middle of the night. This disruption not the fault of the hotel but if there was security perhaps it could be deterred.