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Hotel Hayk

3.0 star property

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Photo gallery for Hotel Hayk

Marina
Front of property
Exterior detail
Deluxe Apartment (5. floor, no elevator) | Hypo-allergenic bedding, soundproofing, cots/infant beds, rollaway beds
Double Room | Lake view

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

View in a map
Frankenwerft 9, Cologne, NW, 50667
  • Place, Hay Market
    ‪1 min walk‬
  • Place, Old Market
    ‪3 min walk‬
  • Place, Cologne Cathedral
    ‪9 min walk‬
  • Airport, Cologne (CGN-Cologne - Bonn)
    ‪18 min drive‬

Room options

View all photos for Double Room

Double Room | View from property

Double Room

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment (for 5 persons)

Hypo-allergenic bedding, soundproofing, cots/infant beds, rollaway beds

Standard Apartment (for 5 persons)

  • City view
  • 70 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Apartment (for 6 persons)

Hypo-allergenic bedding, soundproofing, cots/infant beds, rollaway beds

Standard Apartment (for 6 persons)

  • City view
  • 80 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Standard Apartment (for 4 persons)

Hypo-allergenic bedding, soundproofing, cots/infant beds, rollaway beds

Standard Apartment (for 4 persons)

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Apartment (for 3 persons)

Standard Apartment (for 3 persons) | Hypo-allergenic bedding, soundproofing, cots/infant beds, rollaway beds

Standard Apartment (for 3 persons)

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Hayk

This smoke-free hotel features a bar/lounge, express check-out and free newspapers. WiFi in public areas is free. Additionally, tour/ticket assistance, a TV in a common area and a front desk safe are on-site.
Hotel Hayk offers 14 accommodations with a hairdryer and fans. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
With your stay at Hotel Hayk, you're connected to the convention centre and just a quick walk from Chocolate Museum. Features include free WiFi in public areas and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • Steps from Hay Market and 3 minutes on foot from Old Market
As a guest of Hotel Hayk, you'll find a terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. Hotel Hayk also features complimentary newspapers in the lobby, express check-out, and shopping on site.

This 3-star Cologne hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 28 per day)

Food and drink

  • A bar/lounge

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Dock
  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • No lift

More

  • 2 buildings
  • 4 floors
  • Built in 1770
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Fan
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 4 per cent for credit card payments
The front desk is open daily from noon - 8:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per day.
  • Cots (infant beds) are available for EUR 18.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 5.35 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 28 per day (394 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 18.0 per day
  • Rollaway bed fee: EUR 35.0 per day
  • Credit card charges are subject to a surcharge of 4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from noon - 8:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Some apartments are located in a separate building approximately 150 meters away from the property.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Hayk Cologne
Hotel Hayk
Hotel Hayk Cologne
Hotel Hayk Hotel
Hotel Hayk Cologne
Hotel Hayk Hotel Cologne

Hotel Hayk Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 56 out of 243 reviews
Rating 8 - Good. 98 out of 243 reviews
Rating 6 - Okay. 49 out of 243 reviews
Rating 4 - Poor. 24 out of 243 reviews
Rating 2 - Terrible. 16 out of 243 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Gracious staff. Clean rooms.
Stayed 1 night in Nov 2021
Verified

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort

Super Lage am Rhein

Super Lage
Stayed 1 night in Nov 2021
Verified

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness

Für Partyleute super !

Wir waren im App. des Hotel gegenüber vom Päffgen , zum Partyfeiern gut , da sehr zentral. Bad ist sehr klein und alt . Nachts lange laut. Betten sehr bequem.
Stayed 2 nights in Sep 2021
Verified

8/10 Good

Cassi

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr zentral gelegen. Netter Service. Schöner Aufenthalt. Wir waren auf der Durchreise und deshalb nur eine Nacht dort.
Stayed 1 night in Jul 2020
Verified

6/10 Okay

Jesper

Liked: Cleanliness, staff & service

God central beligenhed, men slidt

Ligger lige ned til Rhinen og med hyggelig torv med mange restauranter i "baghaven" Få minutters gang fra domkirken. Vi boede i lejlighed i anneks, som havde behagelige senge og udsigt til tovet. Badeværelset var ret lille og generelt var lejligheden slidt. Der blev ikke gjort rent under vores ophold, selvom der står daglig rengøring ved bookning
Stayed 2 nights in Jul 2020
Verified

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities, room comfort

Is NOT in the building in the Pic - DANGEROUS

The property is not in the building in the picture, it is however close-by and still in a 'good' location. The property has been fitted and maintained to a hostel/student-standard. Having consulted with my UK Gas Safe engineer whilst at the property this boiler which is located in the hallway wouldn't meet UK standards for gas safety. I was concerned at what appears to be an inspection point in the flue (pictured) which hasn't been recovered DESPITE BEING ON THE 3RD FLOOR IN A BUILDING WITH MULTIPLE APARTMENTS THIS HAS NO SMOKE DETECTOR LET ALONE A CARBON MONOXIDE DETECTOR. I thought German standards were higher than this.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Genesee D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful location!

Great location right on the river Rhine, within walking distance to the cathedral, downtown. Hop on the tram around the corner and get wherever you want to go. The room was lovely as advertised and the staff were very accommodating. Would absolutely stay again:)
Stayed 6 nights in Dec 2019
Verified

10/10 Excellent

Paul R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Charming Cologne

The location was great, just two blocks to the Christmas market and right along the walk. Great restaurants all around.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Personal war sehr freundlich , aber Hotel ist auf keinen Fall drei Sterne wert . Im Eingang und einem Zimmer muffeliger Geruch.Das Bad ist alt und ungemütlich, am Fenster verschimmelt. Für eine Nacht war es okay, aber nicht für längeren Aufenthalt. Das Appartement ist nicht Gästeorientiert ausgestattet : die Mikrowelle kaputt, Wasserkocher und Kaffeemaschine sind zwar da, aber man darf den Teebeutel nicht vergessen, sonst gibt es keinen Tee. Da wir sehr spät angereist sind , gab es keine Möglichkeit was zu kaufen . Auch Hygieneartikel fehlten, ausser Handseife ist nichts da gewesen. Ich hoffe, dass die Hotelbesitzer dies zur Kenntnis nehmen und für andere Gäste den Aufenthalt angenehmer machen .
Stayed 1 night in Dec 2019
Verified

8/10 Good

Kerim

Liked: Cleanliness, property conditions & facilities, room comfort

Eski, temiz, merkeze yakın.

Her ne kadar yorumlarda, başka binaya gitme ihtimalimiz olduğunu öğrenmiş olsam da, fotoğraflarda görülen, üzerinde Hotel Hayk yazan binada, nehre bakan bir odada kaldık. Resepsiyondaki kişinin ilgisi ve İngilizce'si, kişinin Alman olduğunu düşününce çok da rahatsız etmedi. Oda üst kattaydı ve ağır bavulumuzu, daracık merdivenlerden yukarı çıkarmak zorunda kaldım (evet, asansör yok). Odaya girdiğimizde, iki single yatak ve daha sonra odaya konulmuş bir yatakla karşılaştık (rezervasyonda king size bed olarak görünmekteydi). Odadaki eşyalar nispeten temiz olmakla birlikte gayet eskiydiler. Tüm bunlara rağmen, otelin konumu, kısa bir süre kalmış olmamız, oteli dayanılabilir kıldı.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Celien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel, goede service Enige minpuntje is dat de douche niet zo goed werkt
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

ChristianGerken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine sehr schöne und nette Unterkunft in der Kölner Altstadt. Das Personal ist nett und zuvor kommend.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable and clean. Everything we needed!
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goede ligging,vriendelijke service
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Frühstück hätte besser sein können....
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt am Rhein, Innenstadt. kleines Hotel. Urig. Super Bett. Bad könnte besser instand gehalten sein. Kein Aufzug.
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

沒有標題就是最好的標題

一般民宿，浴室水壓比較小，離車站步行約10分鐘，三人房面對河畔，景觀還不錯。房間內有燈泡不會亮，設施維修需要加強。
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment in a great location! would defiantly suggest.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Silvia

Liked: Staff & service
Personale disponibile Rispecchiava le foto Buona posizione Rapida risoluzione problemi
Stayed 5 nights in Sep 2019
Verified

4/10 Poor

Enrique

Liked: Room comfort
Disliked: Cleanliness

Mala experiencia

El primer día que llegue en el refrigerado gano un envase de agua gaseosa empezada que alguien la dejó allí, y un vaso sucio. Al segundo día NO me limpiaron la papelera del baño. Realmente el hotel lo único bueno que tiene es la localidad y un poco el desayuno. NO es un hotel que yo recomendaría
Stayed 3 nights in Sep 2019
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service

Zweckmäßiges Apartment für Party-Touristen

Das Apartment für bis zu sechs Personen, direkt am Heumarkt gelegen, befindet sich im 1. OG - direkt über einer Pizzeria. In den Aufzug passen max. 2 Personen (ohne Gepäck). Die Ausstattung ist zweckmäßig - Der Kühlschrank war leider defekt. Für den Party-Kurzurlaub ist die Unterkunft i.O - Für mehr leider nicht.
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Martijn

Disliked: Property conditions & facilities, room comfort

Niet als verwacht

Bij aankomst bleek de geboekte kamer met uitzicht op het water niet beschikbaar, maar kreeg ik een appartement toegewezen aan een smalle straat. Bij aankomst leek deze rustig en de kamer was groot, dus acceptabel. In de nacht bleek deze straat drukbezocht te worden door (dronken) voorbijgangers. Vanaf 5.00u 's morgens reden er kleine bakwagens door de nauwe straat wat veel lawaai opleverde. Van geluidsdichte kamers, zoals staat omschreven, is geen sprake. Helaas was de douche verouderd en aan vervanging toe. Het ontbijt was niet bijzonder uitgebreid. Kortom, ik vond het de prijs niet waard en zou volgende keer iets anders kiezen.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Återkommer gärna..

Utmärkt hotell.. Trevlig personal.. Härlig utsikt över Rhen.. Bibehållen gammal stil.. endast trappor till rummen o kall frukost.. men så centralt..
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Super Lage. Besser geht nicht. Betten waren super bequem. Einzig negativ war im Bad die Dusche. Einmal geduscht und der ganze Boden war nass wegen dem Duschvorhang, der war nicht sehr zweckvoll. Ansonsten top!
Stayed 2 nights in Aug 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Great location but not to guests with cars

- Our room was in a different building from reception which was an unpleasant surprise. The main building looked cute and nice but this other building was a big block of flats. - Really difficult to arrive with car/motor vehicles. No parking at hotel. - No air conditioning in a room (only one fan) and with windows open there was too much noise from outside. + Room was big and clean and there was a fridgerator. Though two of us had suspicious bite marks after staying at the hotel. - Not shampoo or even hand soap in a bathroom. - We wanted to leave our luggages for a while after check-out but the only chance was to leave them to restaurant under the table where hotel personnel couldn’t watch them. + One night was pretty cheap and the location right in the city center 👍
Stayed 1 night in Aug 2019