2/10 â UngenĂŒgend
Monica
10. Okt. 2025
VerbesserungswĂŒrdig: Ausstattung
I booked this hotel expecting a quiet, relaxing stay for myself after my daughters couldnât make it. Unfortunately, it turned out to be one of the worst hotel experiences Iâve ever had.
When I arrived, there was a couple arguing loudly with the front desk, which set an uncomfortable tone. I was assigned Room 137 â directly beside the pool â even after mentioning that I wanted a quiet room. The area was noisy with kids yelling, splashing, and throwing footballs over peopleâs heads, so it was impossible to relax, even in the hot tub.
The remote control in my room didnât work, and while the front desk clerk tried to help, she seemed uninterested and unprofessional. That night, I barely slept. My smartwatch showed only about three hours of light sleep, and I woke up itchy all over. The next day, I realized I had what appeared to be bed bug bites and later had to see a doctor for confirmation.
To make things worse, a guest got burned during breakfast, and when I told the front desk, the clerk didnât even check on the woman â she just pointed toward the kitchen staff. Then, even though checkout wasnât until noon and I had a âDo Not Disturbâ sign up, housekeeping knocked on my door before 12:00 p.m.
Overall, this stay was stressful and unsanitary. I reached out to management with photos and a doctorâs note, but still havenât heard back. I would not recommend this hotel to anyone until they address these serious cleanliness and customer service issues.
Monica
Aufenthalt von 1 Nacht im Oktober 2025