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The Plaza Hotel Columbus at Capital Square

4.0 star property

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Photo gallery for The Plaza Hotel Columbus at Capital Square

Breakfast, lunch, dinner served; American cuisine
Lobby lounge
Lounge
Exterior
Lobby lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
75 E State St, Columbus, OH, 43215
  • Ohio Theatre
    ‪2 min walk‬
  • Palace Theatre
    ‪5 min walk‬
  • COSI
    ‪10 min walk‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Corner

8.0 out of 10
Very good
(12 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed

7.8 out of 10
Good
(28 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(24 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

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About this property

The Plaza Hotel Columbus at Capital Square

Hotel with a restaurant, steps from Ohio Theatre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
The Plaza Hotel Columbus at Capital Square offers 403 accommodations with iPod docking stations and a safe. Beds feature premium bedding. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

This Columbus hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at The Plaza Hotel Columbus at Capital Square, you're just a quick walk from Ohio Theatre. Free WiFi in public areas, a restaurant and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine while dining at Plaza Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Steps from Ohio Theatre and Columbus Commons
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 9 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16686 square feet (1550 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Plaza Hotel Columbus at Capital Square.

This Columbus hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Plaza Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Starbucks – This coffee shop specialises in American cuisine and only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 17 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Restaurant
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (16,686 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Nearby parking fee: USD 17 per day (1001 ft away)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Capitol
Sheraton Columbus Capitol Square
Sheraton Columbus Hotel Capitol Square
Sheraton Columbus Square
Sheraton Hotel Capitol
Sheraton Hotel Capitol Square
Sheraton Capitol Square
Sheraton Columbus Hotel at Capitol Square
The Plaza Hotel Columbus at Capital Square Hotel
The Plaza Hotel Columbus at Capital Square Columbus
The Plaza Hotel Columbus at Capital Square Hotel Columbus

The Plaza Hotel Columbus at Capital Square Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 378 out of 1003 reviews
Rating 8 - Good. 237 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 114 out of 1003 reviews
Rating 2 - Terrible. 129 out of 1003 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Mira

Business traveller
Liked: Cleanliness, room comfort

Great location but challenges with room amenities.

Given that my expectations of The Plaza Hotel were quite high, I was very surprised at the state of the room I was given. The phone did not work, the refrigerator placed in the room did not work, the towel bar fell off the wall after barely touching it and the air conditioning unit was not responsive to any adjustments (but thankfully it did work). Also, it seemed like only one of the four elevators was working all weekend, leading to a very slow descent on checkout day. On the plus side, the location was great, along with the view, and it was very handy to have the $17 per day self serve parking connected to the hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Tasheena

Liked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Chaneil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Need to do way better

Air conditioning wasn’t wrking was 80 degrees in room ask for towels at 4:30 didn’t come so had to shower n leave for a concert at 7 came back still no towel until I called for 2nd time at 12:30 when got back in an they have four elevator n only 2 wrk then on last day only one wrking n ppl had to use service elevator very unsafe an the ppl that park cars very unorganized n some time nasty only person parking cars was the tall young man the 1st day there n trust me if I would have seen him before I left def would of got a tip
Stayed 2 nights in Jun 2025

2/10 Terrible

Brittany

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The ac stopped working and the sheets were like sand paper
Stayed 1 night in Jun 2025

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness
The building was difficult to find and so was parking. There were no signs for anything. It was a hassle to park in a garage that was 22 dollars a night, and have to walk with all of your luggage to the hotel. The elevators didnt work right. Then you get to the room and have to cal l for blankets and towels.
Stayed 2 nights in Jun 2025

8/10 Good

Cheyanne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only had one elevator working during checkout hours on a Sunday. Waited 20 minutes for an elevator and ended up hauling everything down 11 flights of stairs. But other than that it was pretty good.
Stayed 2 nights in Jun 2025

6/10 Okay

michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Lindsay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was nice as were the staff, but the AC in our room worked very poorly. It was set at 65 but it didn’t get cooler than 84 degrees.
Stayed 1 night in Jun 2025

4/10 Poor

Jaime

Travelled with family
Liked: Cleanliness, property conditions & facilities
We check in get tto room. Was supposed to have 2 full beds and pull out sofa. We had 2 chairs in room. Have to wait to get into another room. The elevators are the slowest i have ever seen. We waited 40 min to come down from 8th floor. Fianlky took the stairs. Thers 4 elevators with only 2 running.
Stayed 1 night in Jun 2025

6/10 Okay

Anthony

Travelled with family
Disliked: Amenities, property conditions & facilities
Only one elevator working for 22 floors. Air conditioning not working properly so rooms were very hot.
Stayed 1 night in Jun 2025

4/10 Poor

William

Travelled with family
Disliked: Property conditions & facilities
This hotel only had one working elevator with 22 floors to go to. We had to wait over 15 minutes for an elevator. The AC in our room was not working throughout the whole night. We had it set down to 66 and it stayed at 74 all night. The elevator reeked of weed.
Stayed 1 night in Jun 2025

8/10 Good

Dan

Stayed 1 night in Jun 2025

10/10 Excellent

Cathe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to visit the state capitol of Ohio. Walking distance to the state house and the Riffe building where the legislators have their offices. The rooms are large, comfortable, clean and well appointed. The front desk staff were pleasant, professional, and very good at their jobs. I booked this stay for myself and several of my colleagues. Everyone was quite pleased. We will be returning soon.
Stayed 1 night in May 2025

10/10 Excellent

Stacey

Stayed 1 night in Jun 2025

6/10 Okay

Diane

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel was have been better

Air conditioner was set at 65• and we were sweating all night. It took 2 flushes to remove toilet paper out of the commode and the phone to reach valet didn’t work.
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Wasn’t happy with this trip

Ac wasn’t working, floor was sticky, tv was messed up, toilet seat was broken. Beds were small and not very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Travelled with group
Liked: Staff & service, room comfort
Stayed 6 nights in May 2025

2/10 Terrible

Monique

Stayed 1 night in May 2025

10/10 Excellent

Donald

Stayed 4 nights in May 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating for last minute newly booked night. 5/5
Stayed 3 nights in May 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 3 nights in May 2025

10/10 Excellent

Patricia M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

2/10 Terrible

Adreen, Mount Vernon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given keys to an already occupied room at 1am, they wouldnt honor the price we were quoted on Expedia. No one sat us for breakfast for over 20 minutes so we left to get our car and was given keys to someone else's car!!!!! Please remove from Expedia!!!
Stayed 5 nights in May 2025

4/10 Poor

Connor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were given was a significant downgrade from the room we booked. We booked a single king bed room and were told our room had already been given away to someone else and they had no other rooms available other than two full bed rooms. On top of the downgrade: the room was not cleaned to standards before our arrival (the beds were not made, the air vents were dirty, the bathtub was also dirty), the large full body mirror on the wall was falling off of the wall and was a hazard, the small makeup mirror in the bathroom was also falling apart and coming off of the wall, and the refrigerator that was supposed to be in the room was not present. All of this and the manager was extremely dismissive with me, kept randomly stopping our conversation to talk to the valet guys, and then only gave us the option of rewards points towards another stay with them if I had a Bonvoy account. Safe to say, we will never be staying with them again.
Stayed 4 nights in May 2025