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Best Western Heritage Inn

2.5 star property

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Photo gallery for Best Western Heritage Inn

Desk, laptop workspace, blackout curtains, iron/ironing board
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, pool loungers
Exterior
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4600 Clayton Rd, Concord, CA, 94521
  • Place, Newhall Community Park
    ‪3 min walk‬
  • Place, Markham Regional Arboretum
    ‪2 min drive‬
  • Place, Concord Pavilion
    ‪6 min drive‬
  • Airport, Concord, CA (CCR-Buchanan Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

Standard Room, 2 Queen Beds, Accessible, Refrigerator | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

9.4 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Heritage Inn

This hotel features an outdoor pool, a fitness centre and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site.
Best Western Heritage Inn offers 128 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Heritage Inn. During your stay, you're just a quick walk from Newhall Community Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes on foot from Newhall Community Park and a 3-minute drive from Markham Regional Arboretum
  • Cats and dogs welcome for a fee (restrictions apply)
Best Western Heritage Inn offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. A business centre and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 2900 square feet (269 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

Smoking is allowed in designated areas at this Concord hotel.

Guests are served a free full breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Heritage Concord

Best Western Plus Heritage Inn Concord

Best Western Heritage Inn Concord

Best Western Heritage Concord

Best Western Heritage Concord

Best Western Heritage Inn Hotel

Best Western Heritage Inn Concord

Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 410 out of 1005 reviews
Rating 8 - Good. 269 out of 1005 reviews
Rating 6 - Okay. 154 out of 1005 reviews
Rating 4 - Poor. 74 out of 1005 reviews
Rating 2 - Terrible. 98 out of 1005 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

christian

Stayed 3 nights in Feb 2026

10/10 Excellent

Rachel

Stayed 1 night in Feb 2026

8/10 Good

Gary

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious. The shower was clean and good pressure. The breakfast was very good with a lot of options....I appreciate that when traveling. Decent place with a decent price.
Stayed 1 night in Feb 2026

4/10 Poor

Itzel

Stayed 1 night in Feb 2026

10/10 Excellent

anthonY

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Consistently clean and great service. Would recommend and stay again.
Stayed 3 nights in Feb 2026

10/10 Excellent

celestino

Stayed 1 night in Jan 2026

10/10 Excellent

silbiano

Stayed 1 night in Jan 2026

10/10 Excellent

Silauniu

Travelled with partner
It was great
Stayed 1 night in Feb 2026

10/10 Excellent

Luis

Stayed 1 night in Feb 2026

6/10 Okay

Lior

Travelled with partner
Liked: Cleanliness, amenities
This was our second stay at this property. Our previous visit was better. Unfortunately, this time the overall experience was disappointing. Throughout the weekend there were several noisy and inconsiderate guests. One night, around 4:00 AM, there was a physical altercation in a neighboring room and the hotel staff had to call the police, which seriously disrupted the stay. While we were genuinely happy to return to this hotel, it felt different this time. It appeared that some long-term or transient residents were staying on the property, giving parts of the hotel a hostel-like atmosphere rather than a standard hotel experience. On the positive side, the rooms are spacious and well equipped, including a TV, mini fridge, microwave, and a work desk. There is also a pool in the center of the property, although the weather was not suitable for using it during our stay. Breakfast was below average and quite limited. In addition, our room had a strong cigarette smell, and the combination with the cleaning products used by the hotel resulted in an unpleasant odor. Overall, the value for the price is still decent, and we would consider staying here again since it is a more affordable option compared to hotels in the Walnut Creek area. However, a few improvement especially regarding noise control, cleanliness, and overall atmosphere would make the stay much more comfortable.
Stayed 3 nights in Feb 2026

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great sleep.
Stayed 1 night in Jan 2026

2/10 Terrible

ernest

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Lights were flickering non stop, room had electrical issues
Stayed 2 nights in Jan 2026

8/10 Good

chelsea

Stayed 1 night in Jan 2026

10/10 Excellent

Alisha

Stayed 1 night in Jan 2026

6/10 Okay

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room is nice and clean had a nice rest apart from the Male reception not really pleasant not really helpful quite rude
Stayed 1 night in Jan 2026

10/10 Excellent

Alicja

Travelled with group
Liked: Cleanliness, staff & service, amenities
All above 🙂
Stayed 1 night in Jan 2026

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

silbiano

Stayed 1 night in Jan 2026

10/10 Excellent

Vishnupriya, Columbus

Stayed 2 nights in Jan 2026

2/10 Terrible

Susana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was neglected was not clean once in our stay. Smell terrible
Stayed 3 nights in Jan 2026

6/10 Okay

Virginia

Stayed 1 night in Jan 2026

10/10 Excellent

FAALELE

Stayed 1 night in Jan 2026

2/10 Terrible

Travis

Stayed 1 night in Jan 2026

10/10 Excellent

Aira

Clean
Stayed 1 night in Jan 2026

10/10 Excellent

anthonY

Stayed 3 nights in Jan 2026