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Quay Hotel and Spa

4.0 star property

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Photo gallery for Quay Hotel and Spa

Exterior
Lobby sitting area
Breakfast, lunch and dinner served
Indoor pool
Suite, 1 King Bed | Living area | 32-inch flat-screen TV with digital channels, TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
Deganwy Quay, Conwy, Wales, LL31 9DJ
  • Place, Llandudno West Shore Beach
    ‪20 min walk‬
  • Place, Cineworld Llandudno
    ‪6 min drive‬
  • Place, Llandudno Junction Leisure Centre
    ‪6 min drive‬

Room options

View all photos for Executive Twin Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Twin Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Twin Room (Suite)

Luxury Twin Room (Suite) | Living area | 32-inch flat-screen TV with digital channels, TV

Luxury Twin Room (Suite)

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Double Room (Penthouse)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Luxury Double Room (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

9.4 out of 10
Exceptional
(55 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

Superior Twin Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Twin Room

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

  • River view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, in-room safe, desk

Executive Room, 1 Double Bed

9.2 out of 10
Wonderful
(20 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, in-room safe, desk

Classic Double Room

8.8 out of 10
Excellent
(10 reviews)
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Quay Hotel and Spa

Along with a marina, this hotel has a full-service spa and an indoor pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge.
Quay Hotel and Spa offers 77 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the free breakfast at Quay Hotel and Spa. During your stay, you'll be within walking distance of Llandudno West Shore Beach. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy local cuisine and ocean views while dining at Marina Restaurant
  • Take a swim in the indoor pool
  • Indulge with body scrubs, massages or body wraps at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute drive from Conwy Castle and 7 minutes from Eryri National Park
Quay Hotel and Spa offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A fitness centre, a sauna, and a terrace are also featured at the business-friendly Quay Hotel and Spa. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Art Deco Conwy hotel.

Guests are served a free full breakfast on weekdays from 7 AM to 10 AM.
Marina Restaurant – Overlooking the ocean, this restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
The Terrace Bar – Overlooking the ocean, this bar specialises in local cuisine and serves brunch, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available 7 AM to 10 AM on weekdays and 8 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marina Restaurant
  • The Terrace Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Marina
  • On a river
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 2 floors
  • 5 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out fee: GBP 20.00

Special check-in instructions

Guests will receive key retrieval information

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy

Quay Hotel Spa

Quay Hotel Conwy

Quay Hotel and Spa Hotel

Quay Hotel and Spa Conwy

Quay Hotel and Spa Hotel Conwy

Quay Hotel and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1004 reviews
Rating 8 - Good. 206 out of 1004 reviews
Rating 6 - Okay. 47 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 15 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Great Spa facilitys
Stayed 1 night in Feb 2026

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
A really lovely couple of days away here. We were so warmly welcomed at reception by Maria, when we passed through reception again a few hours later and the next day she'd not only remembered us but some of the conversation we had during check-in. A small thing to do but goes a long way to making guests feel welcomed. Room was nice and spacious as well as clean. Amenities within the room were also great with tea and coffee making and bits for the bathroom too. Only slight complaint and frustration, our shower head was loose in its cradle and kept falling to face the wall meaning we had to hold the shower ourself to get the water where it was needed. This was reported the first morning going to breakfast just after we noticed the problem, we were told it would be looked at during the day but to our knowledge it wasn't as it was still the same when we next used the shower and there was no note left to indicate they'd been unable to fix it same day. Food was fantastic!! Lots of choice for breakfast including cereal, pastries, fruit and yogurt as well as various hot options that were cooked to order. We had an evening meal in The Cove Bar one evening too which was also delicious and reasonably priced too. Spa area was also nice and clean with towels provided. Hot rooms are mostly quite small but as there are a few you could easily rotate around them and the pool area. As it's school half-term week, it was quite busy but times for children is restricted. Overall a fantastic stay.
Stayed 2 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Beautiful hotel and spa, very friendly attentive and helpful staff. The food was out of this world! Highly recommended.
Stayed 2 nights in Feb 2026

8/10 Good

Eamonn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The gym and pool area were very good, Tracey and Kim were by far the best team friendly welcoming very good hospitality. Note the restaurant was cold cold cold !
Stayed 1 night in Feb 2026

10/10 Excellent

Hazel, Wirral

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, lovely staff. Fully booked says everything. Nothing to fault.
Stayed 1 night in Feb 2026

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities
Fabulous room overlooking the river, spotless clean and bed comfortable good nights sleep.
Stayed 2 nights in Feb 2026

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room with estuary view
Stayed 2 nights in Feb 2026

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities
Claire at reception was extremely helpful. The spa was great a lovely night sleep.
Stayed 1 night in Feb 2026

10/10 Excellent

Matthew De

Liked: Cleanliness, amenities, property conditions & facilities
I love this place, amazing hotel and I always feel relaxed when I stay.
Stayed 1 night in Feb 2026

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at The Quay Hotel & Spa for one night over the weekend to celebrate my partner’s birthday and couldn’t fault our experience. From the moment we arrived, the hotel felt welcoming and relaxing, and the setting is absolutely beautiful. We were kindly upgraded to a suite, which was such a thoughtful gesture and really made the stay feel special. The suite itself was spacious, comfortable, and immaculately presented. All of the staff we encountered were attentive, friendly, and professional, making us feel genuinely well looked after. We had dinner in the bar area, which was excellent — great quality food, a lovely atmosphere, and fantastic service. Breakfast the following morning was just as enjoyable, with a good selection and the same high standard of service. Overall, The Quay Hotel & Spa is a beautiful hotel in a stunning location and was the perfect choice for a special occasion. We would highly recommend it and will definitely return.
Stayed 1 night in Feb 2026

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Disliked: Amenities
We’ve been staying at this hotel and never fails to impress, however this time the room was cold and the pool was not available the night we stayed. Hoping it get better soon.
Stayed 1 night in Feb 2026

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
A sanctuary from the cold winter days when we were there. Food facilities and staff all excellent. 👍
Stayed 2 nights in Jan 2026

10/10 Excellent

melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room, lovely balcony with views of the mariner, very helpful and frienfly staff. Thermal pool could have beem warmer.
Stayed 1 night in Jan 2026

6/10 Okay

Paul

Stayed 1 night in Jan 2026

10/10 Excellent

Peter

Stayed 2 nights in Jan 2026

10/10 Excellent

Caroline

Liked: Cleanliness, amenities
The whole hotel is spotless and the spa is fabulous Breakfast was great
Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Lovely hotel in a stunning location. Staff extremely helpful and nice. Would definitely go again and recommend to anyone visiting north west wales.
Stayed 1 night in Jan 2026

10/10 Excellent

Cerys

Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Stayed 2 nights in Jan 2026

10/10 Excellent

Diane

Liked: Cleanliness, amenities
Great stay. Lovely staff, breakfast was nice. Spa was good
Stayed 1 night in Jan 2026

6/10 Okay

Sian

Liked: Cleanliness, staff & service
Room cold, hallway cold, our room was on the ground floor at the back with view overlooking car park
Stayed 1 night in Jan 2026

10/10 Excellent

Josh

Stayed 1 night in Dec 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities
Clean and spotless room and ensuite. Great view onto the harbour from our ground floor room. Staff very courteous throughout our stay.
Stayed 1 night in Jan 2026

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities
Very clean and comfortable rooms and friendly staff
Stayed 1 night in Jan 2026