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The Mallard Hotel

2.0 star property

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Photo gallery for The Mallard Hotel

Premium bedding, down duvets, memory-foam beds, individually decorated
Premium bedding, down duvets, memory-foam beds, individually decorated
Exterior
Premium bedding, down duvets, memory-foam beds, individually decorated
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
178 Five Points Dr, Copperhill, TN, 37317
  • Place, East Polk Public Library
    ‪15 min walk‬
  • Place, Blue Ridge Scenic Railway
    ‪24 min drive‬
  • Place, Blue Ridge Lake Marina
    ‪30 min drive‬

Room options

View all photos for Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Double Queen Deluxe

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for King Room

Premium bedding, down duvets, memory-foam beds, individually decorated

King Room

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Suite

Premium bedding, down duvets, memory-foam beds, individually decorated

King Suite

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Pet Friendly-Double Queen Deluxe

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-Double Queen Deluxe

  • Mountain view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Pet Friendly-King room

Premium bedding, down duvets, memory-foam beds, individually decorated

Pet Friendly-King room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Mallard Hotel

A fitness centre, laundry facilities and charcoal grills are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a picnic area, a TV in a common area and a vending machine are on-site. Housekeeping is available on request.
The Mallard Hotel offers 35 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Memory foam beds feature down duvets and premium bedding. This accommodation has kitchenettes with microwaves. Bathrooms include a shower and complimentary toiletries.

This Copperhill hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 43-inch Smart televisions come with satellite channels and Netflix. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at The Mallard Hotel, you're just a quick walk from East Polk Public Library. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include laundry facilities, a vending machine and TV in a common area
  • On-site recreation includes a gym
  • 6 minutes on foot from East Polk Public Library and a 4-minute drive from Ocoee Adventure Center
  • Dogs welcome free of charge
Free breakfast is served daily. WiFi is free in public spaces. A fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly The Mallard Hotel. Free self parking is available.

This Copperhill hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

The Mallard Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 67 out of 146 reviews
Rating 8 - Good. 24 out of 146 reviews
Rating 6 - Okay. 28 out of 146 reviews
Rating 4 - Poor. 12 out of 146 reviews
Rating 2 - Terrible. 15 out of 146 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities
The room was nice and service was even better.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tia

Liked: Cleanliness, amenities, property conditions & facilities
It was fantastic and the coffee in the room was even better
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Emil

Liked: Cleanliness, amenities, property conditions & facilities
Room Was very clean. I really like the style and the design
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tia

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was awesome! The coffee in the room was even greater!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ben

Liked: Amenities, property conditions & facilities
Clean room, never met the staff.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities
Clean room great comphy bed and pillows.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Fast internet, cute styling, comfy bed. I would definitely come back to this MOTEL!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Contactless check-in was easy, communication efficient throughout, property clean and very close to the activity we were heading to the following day.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities
Great still would like to know if military get a discount?
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Regina

Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t stay her due to the smell and dirty bedding then thy refused to give my money back!!! I had to drive an additional 50miles for another hotel!!! And pay for a clean room will never stay here or suggest anyone to stay here! Half the people look like they live there
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an outdoor adventure weekend, it was PERFECT!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great pet friendly property with very clean and well maintained rooms. The outside of the motel can use a little paint. Easy check-in!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an excellent room. One of the best mattresses I have ever slept on! Great bar with Keuri coffee maker, coffee pods, real creamer, etc. Microwave and a sink! Great TV with Tubi for movies. Only negative, they need to update the outside!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Orgen

Liked: Cleanliness
Clean and comfortable room. No staff on site, however , when I encountered issues with my reserved room, a staff came to give me the keys to the new room. No breakfast as advertised. Otherwise location is very accessible to the main road.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Sissy

Liked: Cleanliness
The room was clean, slightly dated. The instructions for check-in were very clear. However, the keypad was not functioning and the code for the lock box was incorrect. The staff quickly moved us to another room which we were able to enter with no problem.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to spend the night

The room was clean. We had a little trouble with the key pad but the staff quickly resolved our problem.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Tia

Disliked: Cleanliness, amenities, property conditions & facilities
We didn't have hot water I would like half of the money back
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have 2 dogs (FREE, no extra charges) .great facility, clean ,good deal for the buck. Lots of grass for dogs. But would like tea offered, as per the great coffee in-room.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tamra

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice. The grab and go breakfast isn’t much and if you don’t get there really early, the workers staying there take most of it. They were quick to answer text messages as no one is actually on site. We will definitely stay there again.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute clean room, comfy bed, shower could be cleaner but we are happy
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel! Everything was clean and so nice!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Very good location for a one night stay on a longer drive. The hotel itself has been updated and the rooms are nice generally. The bed was incredibly comfortable and the building has a beautiful view of the mountains. Will definitely stay here again if we are in the area.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my work
Stayed 2 nights in Jun 2025
Verified

8/10 Good

LILLIAN

Liked: Room comfort
Family medical
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Maribel

Disliked: Amenities
The room was nice but the breakfast was terrible
Stayed 2 nights in Jul 2025