check in was great and house was very clean and inviting. Problem with AC in Casita was solved promptly. Issue with the ice machines was not appreciated. Only one (the smallest ice machine in the kitchen fridge) was working. Counter ice machine in kitchen had a note to not turn on. The commercial ice machine in the laundry room was not even plugged in. Text management within an hour of our check in and was told to plug it in if we wanted to. We did so and got error message which we relayed to management. They said they would address the issue. Still waiting for that....... Kayaks were a ton of fun but older and had some bad rusting clips and missing parts. Overall it was a great trip but could have been better with more attention from owners/management.
The property itself was fantastic. Beautiful space and set up as described. The property was clean and spacious. My only complaint was the last minute communication for check in and check out. It felt as if I was communicating with an AI bot rather than a person, and thatâs frustrating when spending the money we did for a nice stay. It made communicating for minor details like early check in and late check out very challenging - and ultimately, we didnât do either. This was a great spot for multiple families to stay, including little ones as it had lots of options for beds/rooms and a great set up regarding kitchen and kitchen space!
This property is extremely spacious and filled with amenities. The canal side pool and spa were a hit!
Everyone caught fish from the dock.
There are actually SEVEN big screen TVs at this property, all are easy access Smart TVs.
Location could not be better.
This house was not complete for rental. We had many issues inside the home but the scenery was worse. The whole stay we had a view of a huge machinery in the boat of dirty sewage. The noise was very distracting as well. We spoke to some neighbors and this has been an issue since the hurricane. Unfortunately, we were mislead and spend well over 5k for this trip. Since this was a long planned birthday trip we couldn't up and leave. We stayed hopeful but this lasted our whole week.