2/10 Terrible
frank t
Travelled with family
16 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy customer very unhappy
About two weeks before our reservation I decided to confirm that all was well by calling Hotels.com. The agent at Hotels.com stated that the reservation was good for August 14 and 15th. I stated no, dates were 15 and 16. Was told to call Econo Lodge to see what happened. The lady at the Econo Lodge said that the matter was out of her hands. That I had to call Hotels.com. I did again and was told that the General Manager of the hotel determines whether to issue a refund or not and would send him an email. The General Manager responded with a no stating a no refund policy. I was never told about the refund policy and I have no documentation. Further, this was NOT a simple request for a refund as Econo Hotel booked the wrong days booking 14 and 15 versus 15 and 16. Based on this mistake alone made by someone at the Econo Lodge constitutes grounds for a refund. If a refund is not made expectadishly I intend to pursue this with Texas Attorney General for fraud, Expedia for failing to oversee their properties under their reservation system. And hit social media on what happened and not to use Expedia, Hotels.com or Econo Lodge in Rock Port, Tx. I expect to hear a positive response with a refund by no later than the 21st of August, 2025. Frank T Herrera 512 736 4400 and you have my email address.
frank t
Stayed 1 night in Aug 2025
