We enjoyed the property. The restaurant was great and service outstanding. You can’t beat the view and the location is handy to hikes and tours. We had a small balcony, just right for two. The walls are a little thin but that’s the only negative.
Nice location for hiking. Hotel is out dated and under staffed. Restaurant had a beautiful view of Lake Powell. Food was OK and staff was pleasant but clearly needs more help.
Room was clean for an older tired property . Very comfortable bed. Easy parking. Breakfast at the terrace was poor little choice and looked very anaemic so just bought a muffin and coffee.
The room was a little cramped, and the soap was not working. The WiFi was spotty which was sad because it was the only WiFi/cell service in the area, besides the visitors center. Staff was helpful at check-in. The whole place was so quiet.
Only hotel on the national park grounds. Sits right on top of the mesa and all rooms have a large balcony with a gorgeous view! I was surprised that there was no tv in the room, but I guess they’re going for the rustic feel. Room was nice, clean, good gift shop in the lobby. Shower and toilet was kid size, which could be a problem for a larger person.
You can’t beat the view, and the front desk staff are friendly and helpful. This was good because our room was lacking expected items (such as soap in any form, shampoo and sufficient towels and washcloths for two people for a two night stay) so we made more than one trip to the front desk to secure these items. Dinner on site is well done, but breakfast, which is a half mile away, left much to be desired.
Older rooms with the wind howling through the door jams. Unique. Location is the draw. Dinner was so-so. It was the opening of the season so hopefully the food will improve.
The view was very nice from my room. The property is dated and the toilet height is sized for children. There was no television in the room which I did not realize. We ate dinner at the restaurant and it was well prepared and tasty.
Great location! Neat and tidy room with a fantastic view! Easy parking. No housekeeping (we stayed four nights). Some room condition issues and coffee maker was broken. Lotion container was empty, but shampoo, conditioner, shower gel provided on wall.
We stayed a few days before Memorial Day weekend, and the end of their “off season.” Our room was fairly clean but the appliances (small fridge and coffee maker) did not work due to a bad outlet. Many of the sites were closed due to the off season and road repairs. The outside lights by the rooms were too bright for any sort of appreciation of their recognition as a Dark Sky Destination. Food in the Lodge was good but the bathrooms in the Lodge and Terrace needed some cleaning attention. Staff was friendly and helpful.
The room was very comfortable with a wonderful view. We would have liked there to be a microwave so we didn't have to go to the restaurant for a warm meal. Some of the dispensers didn't work for lotion and soap. A supplemental bar of soap and bottle of lotion would have been not. Staff was wonderful.
Dinner was excellent. Ice machines were not working. The bathroom was missing the fan, although the setup was there. The towels were threadbare and frayed on edges. Hand soap was empty but maintenance brought it right away. Got in shower next morning and there was no conditioner. Staff was very friendly
Liked the view - sunset from the room. Liked the food and service at dinner. Did not like that none of soap, shampoo or lotion dispensers worked. Room and roads seemed run down. Breakfast was at a different location and was disorganized. The manager on duty was very dedicated and doing a great job, but it seemed like she was stretched thin. We hope she will be able to turn things around there as the season continues, because Mesa verde is an amazing place!
The staff was very nice and the location is in the national park,
But the room description stated that there was a microwave and unfortunately we were not able to make our dinners after arriving late as there was no microwave.
They also claim a buffet style breakfast which was not the case, overall very disappointed about the misleading descriptions.
Also found cobwebs on the towels which was strange. Otherwise very clean and kind staff
Room was a room. Bed seemed cleaned but bathroom was less than. Chunks of hair somehow stuck to ceiling. Stains of something on lamps. Could have used some lysol wipes.
Listen the view is great - but be prepared.