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Ocean Allure Costa Mujeres - Adults Only - All Inclusive

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On the beach, white sand
Privilege Master Suite Ocean Front | Beach/ocean view
Privilege Master Suite Ocean Front | Living room
5 outdoor pools, pool cabanas (surcharge), pool umbrellas
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

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SM 006, MZA 002, LT 001, PLAYA CONDOMINIO MAESTRO COSTA, Costa Mujeres, QROO, 77400

Room options

View all photos for Junior Suite Nature View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Nature View

8.8 out of 10
Excellent
(18 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite Pool View

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Pool View

9.0 out of 10
Wonderful
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Balcony view

Junior Suite Ocean View

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Swim Up

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Nature View

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Nature View

8.0 out of 10
Very good
(7 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Ocean View

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Swim Up

Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Swim Up

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Privilege Master Suite Ocean Front

Privilege Master Suite Ocean Front | Beach/ocean view

Privilege Master Suite Ocean Front

9.8 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 108 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege Junior Suite Ocean Front

Privilege Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace

Privilege Junior Suite Ocean Front

  • Ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Ocean Allure Costa Mujeres - Adults Only - All Inclusive

At Ocean Allure Costa Mujeres - Adults Only - All Inclusive, hit the beach, dine on-site at Corales Buffet or enjoy a drink at one of the property's 2 poolside bars. Change of towels is available on request
Ocean Allure Costa Mujeres - Adults Only - All Inclusive offers 599 accommodations, which are accessible via exterior corridors and feature free minibar items and a safe. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

Bathrooms include baths or showers, bathrobes, slippers and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a lazy river and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Ocean Allure Costa Mujeres - Adults Only - All Inclusive, you'll be close to North Beach. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free valet parking
  • Drinking and dining options include 8 restaurants, a coffee shop, 2 poolside bars and 10 bars/lounges
  • Splash around at the lazy river or swim in the 5 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, fitness classes and Pilates classes
  • 8 minutes by car from Playa Mujeres Golf Club and 10 minutes from Punta Sam Ferry Terminal
Ocean Allure Costa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Allure Costa Mujeres - Adults Only - All Inclusive, you'll find 5 outdoor swimming pools, a lazy river, and a fitness centre. There are 8 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 10 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the luxury Ocean Allure Costa Mujeres - Adults Only - All Inclusive. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Corales Buffet – On-site buffet restaurant.
Sakura Teppanyaki – On-site theme restaurant. Open daily.
La Locanda – On-site theme restaurant. Open daily.
Margarita – On-site theme restaurant. Open daily.
Steak House – On-site steakhouse. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Corales Buffet
  • La Locanda
  • Margarita
  • Sakura Teppanyaki
  • Steak House

Things to do

  • 5 outdoor pools
  • Bowling alley
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Games
  • Gym
  • Lazy river
  • Piano
  • Pilates classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Allure Costa Mujeres - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: MXN 36 per person, per night

We've listed all charges provided to us by the property.

The mandatory tourism fee listed covers the local eco tax, payable at check-out.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Costa Mujeres
Ocean Azure Costa Mujeres All Inclusive

Ocean Allure Costa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 395 reviews
Rating 8 - Good. 72 out of 395 reviews
Rating 6 - Okay. 41 out of 395 reviews
Rating 4 - Poor. 12 out of 395 reviews
Rating 2 - Terrible. 10 out of 395 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely friendly and attentive. Modern resort with first class amenities. Food was excellent with numerous dining options. Will definitely be returning.
Stayed 4 nights in Feb 2026

10/10 Excellent

John Thomas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was a beautiful place with amazing pools and beaches. Great staff ! The food was really good, we only had one meal that was underwhelming. We were very happy 90% of the time. The party for the Super Bowl was good but the game wasn’t. Would get a room with a swimout pool next time! They also provided bar service to them. The gym was well equipped and the pickleball courts were great. I know this sound to good but really was a relaxing vacation.
Stayed 7 nights in Feb 2026

8/10 Good

oritsetsemaye

Liked: Cleanliness, property conditions & facilities
Very nice hotel and still fairly new. Only issue was they had limited activities.
Stayed 3 nights in Jan 2026

10/10 Excellent

Aaron C

Liked: Cleanliness, amenities, property conditions & facilities
s finished to the details. Very positive staff ask for Christopher with guest services after the quick check-in!!! we enjoyed our short anniversary trip. the weather was perfect. Even though we could’ve stayed at the beach all day , Christopher made sure we didn’t forget some of the events and activities on the resort the we were wanting to see. Later, I made a mistake at reserving one of the other restaurants on accident in Christopher was able to fix it.
Stayed 4 nights in Feb 2026

8/10 Good

Gregory Wray

Stayed 7 nights in Feb 2026

10/10 Excellent

Michelle

Stayed 7 nights in Feb 2026

8/10 Good

Lynda, Gilberts

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, clean and amenities were spot on. We first had a swim out suite and then moved to a jacuzzi suite. The only negative was that the water in the swim out was super cold and in the shade which made it impossible to enjoy. The Jacuzzi room was much better.
Stayed 6 nights in Jan 2026

2/10 Terrible

Lorraine

Liked: Amenities, property conditions & facilities
Everything was great first 3 days, a few imperfections in room with grout, splashed paint, electric wires showing....no biggie to me. After the 3rd day my friend and i were stuck in the room with the curtains closed! We got deathly ill (I will spare the details). Only book this place if you want to lose 10 pounds then its worth the money! Come to find out others were sick too so there must've been something going on with the food and cleanliness. Definitely will not be returning!
Stayed 5 nights in Feb 2026

10/10 Excellent

Danny, White Plains

Stayed 4 nights in Feb 2026

4/10 Poor

Ryan James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ocean Allure is a beautiful, modern resort with a lot of potential. The beach is excellent: soft sand and very relaxing. The breakfast and lunch buffet were consistently good, and housekeeping between days was strong. However, dinner service was inconsistent and often very slow. Most restaurants share a kitchen, and when things fell behind, it seemed to affect multiple restaurants. On more than one occasion it took over an hour to receive a first course. One night, items we ordered never arrived. We eventually ordered room service just to feel full. Staff often appeared stretched thin. Hydration was also surprisingly difficult. Water bottles are delivered to the room once per day, and additional bottles were inconsistent even when requested. Refill stations exist but are not well designed for bottles. If you drink alcohol, work out, or simply drink a lot of water, this becomes frustrating. We didn’t find the "Privilege" upgrade worth it. The exclusive beach and pool areas felt crowded, while general areas were more spacious and chill. The Privilege-only "Steakhouse" was one of our weaker dining experiences. Our room had a bottle left from a previous guest and a substance on the couch that should have been caught. Lastly, we interacted with a drunk security guard who was using guest cups for a personal drink, which was concerning. This is not hyperbole. Overall, it’s a beautiful property, but operational consistency and service execution need improvement.
Stayed 8 nights in Feb 2026

6/10 Okay

Rachael Renee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful inside and out. Pools were freezing, drinks were great. For just opening no complaints and we went with 21 people give it a few months and they will have it all under control.
Stayed 6 nights in Feb 2026

2/10 Terrible

Robin Jill

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had high expectations for this new 5 star resort, but unfortunately did not have a great experience. We booked the Privilege package, and upon arrival around 3:30-4pm encountered a very backed up Privilege desk. There were a number of guests waiting around trying to check in, and some clearly upset travelers pleading with the staff that it had taken more than an hour to check in. We waited about 30 minutes; our room wasn't ready and wouldn't be for another hour or so (at that point, past 5pm), so we changed in a toilet stall in a lobby bathroom so we could have some time at the beach while we waited. They offered to upgrade us to an ocean view for a small fee; but then upon getting to the room we learned it was a double queen instead of a King room. It would have been nice if they had told us in advance. When we told the staff we had booked a King they told us we only "requested" a King, and this was what was available. We ended up keeping it, but again, any five start resort would make this clear in advance during booking, check in and upgrade. The grounds and beach are lovely, though no heated pools, which made it a bit too cold to enjoy them. We did love the jacuzzi on the room balcony. The food was so so; it did not come close to the local spots we've tried in Tulum, or the Nizuc resort, where I've stayed previously. Drinks at the beach bar were great. Then, on our second night - both of us got violently sick from either food poisoning, or some sort of norovirus.
Stayed 4 nights in Feb 2026

8/10 Good

Steven V

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brand new and Beautiful resort. Food was better than I’ve had at other similar priced resorts. Super friendly and helpful staff everywhere. I was told the resort was at 85 percent capacity, and it never seemed crowded. Plenty of space in all the pools, pool bars, and lots of open chairs. Beach could use more chairs and umbrellas. You have to get up very early if you want to sang a chair in the shade. Also, service was often slow. Either understaffed or still working out the links.
Stayed 8 nights in Feb 2026

8/10 Good

Nicole Lynn

Stayed 5 nights in Feb 2026

2/10 Terrible

Fiona

Disliked: Cleanliness
I had 2 bookings in total stayed 2 weeks. Despite the reviews this is not a proper 5 star resort. Many of the guests I spoke to, who also had a bad experience were 'bribed by room upgrades signing a document to say they wouldn't leave a bad review. If you are used to 5 star this is not it. There are not enough characters available to fully detail the ordeal at the hotel. I paid on arrival & was made to pay the booking & city tax separately meaning I had to tap my card 4 times, roughly £4k. The next day I was told I hadn't paid enough, and access to my room blocked at 10am, this was the morning after I arrived. I was then I was told I was overcharged & my card details requested for a refund. My assigned butler was not working the day I arrived. It took 3 days to get my welcome drink. My 1st evening there was no wifi in my room, to book dinner when your butler isn't available, which was often, you have to use the app which I couldn't without wifi. I called reception & I was told off for not contacting my butler. During my 2nd booking, I waited 1 hour for my luggage, I ended up getting it myself. The door didn't close properly, one evening I returned to an open room. Another night reception mistakenly called my room @1.30am waking me up. The tiling in the rooms is shocking, body matter stains on the back wall of the toilet. Sink also leaked. All while the hotel was only at 30% capacity. There's more but no space, in short - Stay at a Secrets resort if you want real 5 star.
Stayed 6 nights in Dec 2025

10/10 Excellent

Cassandra

Stayed 4 nights in Feb 2026

10/10 Excellent

Shane

Stayed 6 nights in Feb 2026

10/10 Excellent

Malayna

Stayed 4 nights in Jan 2026

10/10 Excellent

Kathleen

This was our first time doing an all inclusive and overall I would say we had a great experience at ocean allure! Property is beautiful, there were lots of options for food and drinks and the staff were all amazing! Wanted to shoutout Bettina, Carla, and Janet as some of the standout staff members we interacted with. A few things worth noting: - if you come with a group bigger than 4 it’s unlikely you will be sat together at the restaurants. There was only one night we could sit all 8 together, even at the steakhouse when we reserved for 8 - the restaurants are first come first serve, except for privilege level guests who can reserve. If you can eat dinner earlier (~6-6:30) you will have a much easier time. Some nights we waited 1-2hrs to be sat - with this being a new resort I did notice some cosmetic/functional issues in the rooms,
Stayed 5 nights in Feb 2026

10/10 Excellent

MartinMartin

Stayed 7 nights in Feb 2026

10/10 Excellent

Marissa Dana

Stayed 4 nights in Feb 2026

8/10 Good

Whitney, Waverly

Stayed 5 nights in Feb 2026

10/10 Excellent

Jose Lauro Reginald

Stayed 7 nights in Jan 2026

6/10 Okay

Michael Francis

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This resort has the potential to be great. They will likely get there. The attention to detail in construction finishes is absent. The food was average and inconsistent at times. The food presentation is unremarkable. The service staff were friendly. The resort would benefit from heating the pools - this was probably the biggest let down. They appear to be understaffed on housekeeping staff as they were still cleaning rooms late into the afternoon which is when guests are returning to their rooms. Overall 7/10.
Stayed 6 nights in Jan 2026

10/10 Excellent

Chelsea M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing. Especially Andrei!
Stayed 4 nights in Feb 2026