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Western Inn

2.5 star property

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Photo gallery for Western Inn

Lobby
Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Property grounds
Hallway
Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
1842 Madison Ave., Council Bluffs, IA, 51503
  • Place, Bowlero Council Bluffs
    ‪8 min walk‬
  • Place, Lake Manawa State Park
    ‪4 min drive‬
  • Place, Henry Doorly Zoo and Aquarium
    ‪7 min drive‬
  • Airport, Omaha, NE (OMA-Eppley Field)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 3
  • Free Wi-Fi

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About this property

Western Inn

Coffee/tea in a common area, a business centre and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a library, express check-out and free newspapers are on-site.
Western Inn offers 51 accommodations with a hairdryer and free toiletries. Televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Western Inn. During your stay, you'll be close to Ameristar Casino Hotel at Council Bluffs. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and library
  • Guests speak favourably about the value of their stay and the clean guestrooms
  • 9 minutes by car from Henry Doorly Zoo and Aquarium and 8 minutes from Ameristar Casino Hotel at Council Bluffs
  • Dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served. A library, a vending machine, and coffee/tea in common area are also featured at the business-friendly Western Inn. Free self parking is available.

This Council Bluffs hotel is smoke free.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Western Council Bluffs
Western Inn Council Bluffs
Western Inn
Western Inn Hotel
Western Inn Council Bluffs
Western Inn Hotel Council Bluffs

Western Inn Reviews

Reviews

6.0
Rating 10 - Excellent. 199 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 172 out of 1002 reviews
Rating 4 - Poor. 177 out of 1002 reviews
Rating 2 - Terrible. 240 out of 1002 reviews

5.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

James

The room was clean. Morning coffee was very good! I was pleasantly surprised
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking, clean room, Great bathroom. I enjoyed the breakfast
Stayed 1 night in Oct 2025
Verified

8/10 Good

terra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice and quiet there.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and knowledgeable. Property was very clean and up kept. They had an a very good variety of books to choose from to read as well as travel brochures of local or near by attractions.
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

Kristy

Disliked: Cleanliness, amenities, property conditions & facilities
The room smell bad. The room walls were all written on. Very old. The smoke detector was covered with a plastic bag. The rating in here is 3 stars I don't know how they got that high.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Gail

The hotel is in need of cleaning! Rooms are filthy! Broken lamps and dirt sheets! I cannot believe Expedia would have a horrible place like this on their website.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities
Staff was very polite nice and accommodating.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities
Hotel is in dark parking lot. Bar patrons when drunk that is next door uses this hotel for their "sleeping". Hotel smelled horrible. Only had 1 working lamp. Stains all over the floors and walls. No one was ever at front desk. Windows missing out of rooms. Horrible horrible horrible.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Hailea

Room was cheap. Relatively clean. The whole place could use some updating but it was a decent stay.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jamea

Liked: Cleanliness, staff & service, property conditions & facilities
Like everything about it the people the rooms everything was great
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No parking was sketchy to say the least
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Mercedes

Disliked: Cleanliness, amenities, property conditions & facilities
The room was NEVER cleaned. Had previous visitors trash in the drawers eeww. Toilet never stopped running. Room smelled and was dark. One female worker tried to fight with us on making us pay for our Emotional Support Animals and they were shown the documents the night before when we checked in. I will NEVER COME BACK and I wint be telling people about the horrible place and terrible customer service.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Matt

Liked: Staff & service
Disliked: Property conditions & facilities
Great hotel and amenities for the price. I will definitely stay there again when in the area.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet, nice spacious room, very clean, great breakfast, friendly staff, swimming pool was actually open, clean, & warm water, had a guest washer & dryer to use, great experience.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Chris

Room had some issues, walls had some holes and were recently painted but a different color in patches. Lamp looked like it was punched through so the bulb housing was out of place. And the shower could not run through the shower head, it could only run through the bottom nozzle and the shower head at the same time so the tub filled up really fast.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Brooke

Disliked: Cleanliness, property conditions & facilities
No breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Feb 2024
Verified

8/10 Good

Cody

Liked: Amenities
Worked great for a weekend get away at the Zoo, decent pool for our daughter, clean room & sheets. Staff was very accommodating and friendly! We enjoyed our time here
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff was very friendly, our room was clean and comfortable. Will definitely stay there again our next trip!
Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

Neil

Disliked: Cleanliness, amenities, property conditions & facilities
The first room they tried to put us in had a broken lamp, hole in the shower surround, towel rack torn off the wall, no towels anywhere in the room, and worst of all the window would not shut and latch. This was on the 1st floor. We went to the front deck and the clerk came into the room with a screwdriver to try to "fix" the window. We requested a different room. The second room they put us in was very musty, was not clean, had garbage from the previous occupants. The pool was closed by the heath department and was shamrock green.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Brian

Friendly
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Melody

Disliked: Cleanliness, staff & service, amenities
Went to check in and the staff member was in a room on facetime on a laptop computer so had to wait. The first room they gave me the window was broken and food left in the refrigerator. So, I got another room and that room hadn't been cleaned. I had to clean it up before my family and I could even stay in it. There was also food left in the refrigerator and freezer, trash on the floor, mold in the corner of the room just down right disgusting!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kevin

Decent
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

juan

Liked: Amenities
Good all
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great clean & unbeatable price
Stayed 1 night in May 2025