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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Outdoor banquet area
Restaurant
2 bars/lounges, 2 beach bars, poolside bar
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Place, Arrecifes de Cozumel National Park
    ‪2 min walk‬
  • Place, Paradise Beach
    ‪13 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪41 min drive‬

Room options

View all photos for Double Suite Junior with View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with View

  • 41 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • 44 sq m
  • Sleeps 3

View all photos for Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Double Suite Junior with Pool View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Pool View

  • 74 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Junior with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Sea View

  • 44 sq m
  • Sea view
  • Sleeps 3

View all photos for Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior with Beach View

  • 74 sq m
  • Beach view
  • Sleeps 3

View all photos for Double Suite Junior with Beach View

1 bedroom, minibar, in-room safe, individually decorated

Double Suite Junior with Beach View

  • 74 sq m
  • Beach view
  • Sleeps 3

View all photos for Suite Master with Sea View

1 bedroom, minibar, in-room safe, individually decorated

Suite Master with Sea View

  • 148 sq m
  • Sea view
  • Sleeps 2

View all photos for Quadruple Suite Junior with Pool View

Beach | Private beach, white sand, snorkelling, 2 beach bars

Quadruple Suite Junior with Pool View

  • 88 sq m
  • Sleeps 4

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Family Suite (Preferred Club)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.6 out of 10
Excellent
(16 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master) | 1 bedroom, minibar, in-room safe, individually decorated

Suite, 1 King Bed, Ocean View (Master)

  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out) | 1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

1 bedroom, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, individually decorated

Suite Junior

  • 44 sq m
  • Sleeps 3

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King | 1 bedroom, minibar, in-room safe, individually decorated

Preferred Club Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach with outdoor pool, near Mr. Sancho's Beach Club
Catch some rays on Dreams Cozumel Cape Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with a safe and complimentary slippers. This individually decorated and furnished accommodation includes single sofa beds. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.
Our customers tell us that they can't get enough of the helpful staff at Dreams Cozumel Cape Resort & Spa - All Inclusive. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free self-parking and 4 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, 2 beach bars and a poolside bar
  • Take a swim in the outdoor pool
  • Treat yourself to body scrubs, body treatments or body wraps at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a private beach, a gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Paradise Beach and a 2-minute drive from Mr. Sancho's Beach Club
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

Dreams Cozumel Cape Resort & Spa - All Inclusive has 4 restaurants on site.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 178 out of 383 reviews
Rating 8 - Good. 75 out of 383 reviews
Rating 6 - Okay. 62 out of 383 reviews
Rating 4 - Poor. 40 out of 383 reviews
Rating 2 - Terrible. 28 out of 383 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida está bien, pero le falta variedad a los snacks.
Stayed 3 nights in Aug 2025

4/10 Poor

Scott

Disliked: Amenities, property conditions & facilities
We will not return. We went last year and had such a good time my husband and I went back again this year. We will not return. Hyatt took over this property a couple of years ago and are making changes in all the wrong ways. The food quality went from excellent to mediocre at best. We were woken up each morning at 8:30 by construction workers using a jack-hammer right outside our door (no exaggeration!). When we complained about the noise we were told we could change rooms if we felt it was necessary, but not until 3:00 or 4:00. There were no other concessions or solutions offered and the manager never contacted us (no surprise there). Our swim-out pool had a ring of green slime on the walls around it. I watched them clean the pool walls every day last year and not once this year. Overall, the property looks run-down. On the positive side, the snorkeling from the beach is excellent.
Stayed 7 nights in Aug 2025

6/10 Okay

Derrick

Travelled with family and small children
Liked: Cleanliness, staff & service
The employee's were great
Stayed 5 nights in Jul 2025

10/10 Excellent

John Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for families
Stayed 6 nights in Jul 2025

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to vacate. Great experience from the time you arrive to the time you depart.
Stayed 2 nights in Jul 2025

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good afternoon, I had a terrible experience — truly one of the worst I've ever encountered. From the moment I arrived, the staff was unwelcoming and inattentive. The lobby is extremely small, barely accommodating ten people. The buffet restaurant was unacceptable: the food was of very poor quality, and the fruit was covered in flies — absolutely appalling. The pool area looked more like a small backyard pool or a kiddie splash zone than what you'd expect from a hotel. The rooms were outdated, equipped with mini-split air conditioners that, unsurprisingly, didn’t work. For the price they charge, this hotel is simply not worth it. It was such a disappointing experience that I decided to leave the very next day, fully aware I might lose my money since I booked through Expedia. Fortunately, I found The Westin Cozumel, which offered an infinitely better experience for the same price. I sincerely hope others don't make the same mistake I did.
Stayed 4 nights in Jun 2025

8/10 Good

Ruby Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, staff was awesome and the location was perfect. Only complaint was the dining options for breakfast and lunch were too limited.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ramesh

Stayed 3 nights in Jul 2025

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the resort was nice, no major complaints. We had a swim out pool room and we really liked that. The food could be better as far as choices and it was odd how some buffets wouldn't be open? Nice you could use Secret's facilities, but there buffet's would also be closed on random days. Entertainment was OK at night - nothing great. We did enjoy Hyedy(?) - she did a great job with the water exercise and other fun activities. Overall the stay was nice - just wished there were better food choices and maybe just ONE English speaking channel other the the hotel chanel. Couldn't relax and watch a movie or chill with TV - even though there was a huge TV in the room....
Stayed 6 nights in Jul 2025

10/10 Excellent

Candace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Much better than any other resort experience
Stayed 1 night in Jul 2025

10/10 Excellent

Candace

Stayed 2 nights in Jul 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first all-inclusive vacation. While I had nothing to compare it to, I am definitely not disappointed. Beautiful place and the staff, as well as other guests, were all very friendly and kind. I would recommend this place to friends and family.
Stayed 4 nights in Jun 2025

4/10 Poor

Anne Elisabeth

Stayed 7 nights in Jun 2025

2/10 Terrible

Anthony

Disliked: Staff & service, amenities
Noisy guests and the property would not take care of it. A wedding shut the main restaurant and the staff had no information about other plces to eat. The waiters gave horrible service.
Stayed 7 nights in Jun 2025

8/10 Good

Michael Phillip, Willis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property needs a little tlc.
Stayed 4 nights in Jun 2025

8/10 Good

Mariana

Stayed 4 nights in Jun 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1.Made us wait out side our room for over a hour in the heat and humidity until they had to change the electric lock. 2.View was supposed to be ocean view and it was a sliver of a view. We had a wall and a roof view. 3.Food at the buffet was terrible and unhygienic. Flies everywhere especially at the two grills during breakfast! (My wife became ill after eating at the buffet and ended up being take my ambulance to the hospital ER. The this experience cost us $1500. 4.We paid $380 for a true ocean view and the room had a mole smell and feel to it. 5. The A/C made a terrible noise and the floor was damp and dangerously slippery 6.Phone did not work on day 3 to order room service. I had to walk to the lobby and order the food. I was told the technician was gone and they would fix it the next day. 7.We left the property on day 4 and I told them the reasons why and all I was told was sorry. We could not stay at Dreams anymore for fear of the food and the lack of care for are basic needs as guest not being met. I would like to officially ask for a refund of the last four days we did not stay in the hotel. I think this is only fair. We should really receive a full refund however I will be satisfied with the four days we did not use the hotel. I have the hospital bill if you would like to see it. I would also like to speak to someone from Expedia in regards to a refund and the poor description of the hotel on your website. Robert Febres-Cordero 213-820-7214
Stayed 7 nights in May 2025

4/10 Poor

Kiran M

Travelled with family
Liked: Cleanliness, room comfort

Not upto Dreams standards and expectations.

Great Sea-view room and comforts. Unfortunately very poor buffet choices all around breakfast/lunch/dinner time. A la carte restaurants mediocare and not open always. Secrets offered slightly better options.
Stayed 7 nights in May 2025

10/10 Excellent

Raphael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall. I had an excellent experience, but the Hyatt App needs to be updated. Menus and dress codes are different at the restaurants than they are on the app.
Stayed 7 nights in May 2025

8/10 Good

GLORIA, 10886 N 2050 Blvd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like to scuba dive from this resort so the boat rides to dive sites are shorter. like to be able to pick package so your choice of restaurants are both resorts.
Stayed 5 nights in May 2025

10/10 Excellent

Jose Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Jane A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time. Staff were kind and friendly. The restaurants are tasty and have a great atmosphere. Beautiful beach. Would bring water shoes next time for walking into the ocean.
Stayed 5 nights in Feb 2025