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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

A spacious indoor dining area with multiple tables and chairs, a large artificial tree, and several potted plants.
A hotel room with two beds, a desk, a TV, and a window with curtains.
A gym with exercise equipment, a treadmill, and exercise balls.
A hotel lobby with a reception desk, seating area, and a large plant.
An indoor swimming pool with wooden walls, benches, and safety signs.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪2 min drive‬
  • Place, Cranbrook Golf and Country Club
    ‪2 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(72 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a computer, a chair, a sofa, and a TV.

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(78 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a television, a lamp, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 2 Queen Beds (Pet Friendly)

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Bedroom

A hotel room with two beds, a desk, a TV, and a window with curtains.

Standard Room, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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  • Parking included
4.1 out of 5, Very good, 1,603 reviews
The price is CHF 114
includes taxes & fees
26 Jul - 27 Jul
Days Inn & Conference Centre by Wyndham Cranbrook

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

An indoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and a coffee shop/cafe are on-site. Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Heritage Inn Hotel & Convention Centre Cranbrook. During your stay, you'll be connected to the convention centre and just a quick walk from Cranbrook Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include 6 meeting rooms, a conference centre and an ATM
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • 10 minutes by foot from Tamarack Centre and a 2-minute drive from Cranbrook History Centre
  • Dogs welcome for a fee (restrictions apply)
Heritage Inn Hotel & Convention Centre Cranbrook offers its guests an indoor pool, a hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 6 meeting rooms available. The business-friendly Heritage Inn Hotel & Convention Centre Cranbrook also features a vending machine, coffee/tea in common area, and express check-out. Self parking is free.

Smoking is allowed in designated areas at this Cranbrook hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Skylight Cafe – This café only serves breakfast. A children's menu is available. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • No lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 3 April to 3 April:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed for Christmas Eve, Christmas Day and New Year's Day:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property will place a credit card authorization for CAD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 326 out of 1005 reviews
Rating 8 - Good. 349 out of 1005 reviews
Rating 6 - Okay. 199 out of 1005 reviews
Rating 4 - Poor. 77 out of 1005 reviews
Rating 2 - Terrible. 54 out of 1005 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Waldon

Liked: Cleanliness, staff & service
Room was clean, breakfast was great and staff were excellent thks
Stayed 1 night in Apr 2026
Verified

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfy.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was brief but good.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Helai

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is very good.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff good, room clean, great value for money, off the menu breakfast coupons included with stay, excellent breakfast. Would definitely stay again.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area
Stayed 1 night in Mar 2026
Verified

8/10 Good

Janis

Liked: Cleanliness, staff & service
Breakfast was great. Beds were very confortable. Rooms clean but tired. Overall a great stay we would book again.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Amands

Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed. The staff were friendly and courteous. Breakfast diner included several dietary options.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast. Pool and hot tub clean but cool.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here in Cranbrook, clean, good location and an excellent breakfast!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Ken

Liked: Staff & service, amenities
Great location great breakfast
Stayed 1 night in Sep 2025
Verified

8/10 Good

Suzy

Liked: Cleanliness, staff & service
The breakfast was nice. We received a coupon for each morning to get a complimentary breakfast off one section of the menu. The bacon and eggs were delicious, so were the potatoes that came with them. I really enjoyed the yogurt bowl with fruits, nuts and granola as well. One of the better breakfasts I've had from overnight stays.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Amenities
Rooms were clean and breakfast was good. Hot tub was cold lounge was not open for food or drinks .
Stayed 1 night in Mar 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Free menu order breakfast up to $16. per person. Was delicious
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Donna

Liked: Cleanliness, staff & service, amenities
We just stayed for one night, property is older and showing age, could use updating rooms and furniture. Bed was comfortable and the breakfast was a welcome surorise
Stayed 1 night in Mar 2026
Verified

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, good breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

LAURENTIU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room; great breakfast; very nice pool!
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

JANICE

Disliked: Amenities, property conditions & facilities
Nice enough place but the hottub was luke warm and when you used the bathroom it was loud and the toilet was ready to fall off the wall!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms was great
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Jordan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Top three worst hotel stays of my entire life. Extremely filthy hotel, there’s so much mould in the rooms that the air was thick. Front desk staff was really nice, but the hotel is an absolute dump. You couldn’t pay me to stay here again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Barry

Liked: Cleanliness, amenities, property conditions & facilities
great service all round .wonderful breakfast and lounge meals,cant say much more just super.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Clean and very nice staff. Also very accommodating with helping one person check in before main booking people arrived.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Hot tub wasn't hot though.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Steve

Liked: Cleanliness
All was good
Stayed 1 night in Feb 2026