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Crowne Plaza London- Gatwick Airport by IHG

4.0 star property

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Photo gallery for Crowne Plaza London- Gatwick Airport by IHG

Exterior
Premium Room, 2 Double Beds | 1 bedroom, in-room safe, desk, blackout curtains
Property amenity
Exterior
Daily English breakfast (GBP 19.95 per person)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
Langley Drive, Crawley, England, RH11 7SX
  • Manor Royal Business Park
    ‪1 min walk‬
  • Hawth Theatre
    ‪3 min drive‬
  • K2 Crawley Leisure Center
    ‪4 min drive‬
  • London (LGW-Gatwick)
    ‪5 min drive‬

Room options

View all photos for Premium Room, 1 Queen Bed

Premium Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 1 Queen Bed

8.8 out of 10
Excellent
(10 reviews)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | 1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 2 Double Beds

9.8 out of 10
Exceptional
(14 reviews)
  • 17 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room, 1 Double Bed

Premium Room, 1 Double Bed | Room amenity

Premium Room, 1 Double Bed

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access

Room amenity

Suite, 1 Bedroom, Business Lounge Access

  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Business Lounge Access

Room amenity

Premium Room, 1 King Bed, Business Lounge Access

10.0 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | 1 bedroom, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

8.2 out of 10
Very good
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Bathroom | Combined shower/bathtub, deep-soaking bathtub, free toiletries

Standard Room, 1 Double Bed, Accessible

7.0 out of 10
Good
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(17 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Crowne Plaza London- Gatwick Airport by IHG

Suburban hotel with fitness centre and 24-hour business centre
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a conference centre are on-site.
Crowne Plaza London- Gatwick Airport by IHG offers 294 air-conditioned accommodations with a safe and coffee/tea makers. 26-inch LCD televisions come with satellite channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza London- Gatwick Airport by IHG. During your stay, you're just a quick walk from Manor Royal Business Park. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Manor Royal Business Park and 10 minutes on foot from Cineworld Crawley
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Crowne Plaza London- Gatwick Airport by IHG. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Crawley hotel.

For a fee, guests can enjoy a English breakfast daily from 6 AM to 10:30 AM.
Cube Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The Olive Grove – This restaurant serves brunch, lunch and dinner. Open daily.
24-hour room service is available.

Languages

Bulgarian, Dutch, English, French, Hindi, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 12 per day)
  • Uncovered extended parking on site (GBP 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6 AM to 10:30 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cube Restaurant
  • The Olive Grove

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 19.95 per person
  • Uncovered self-parking fee: GBP 12 per day
  • Uncovered extended parking fee: GBP 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel London Airport Gatwick
Crowne Plaza London Gatwick Airport
Crawley Crowne Plaza
Crowne Plaza Crawley
Crowne Plaza London-Gatwick Airport Hotel Crawley
Crowne Plaza London Gatwick Airport Hotel
Crowne Plaza London Gatwick Airport
Crowne Plaza London Gatwick Airport an IHG Hotel
Crowne Plaza London- Gatwick Airport by IHG Hotel
Crowne Plaza London- Gatwick Airport by IHG Crawley
Crowne Plaza London- Gatwick Airport by IHG Hotel Crawley

Crowne Plaza London- Gatwick Airport by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1000 reviews
Rating 8 - Good. 327 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 54 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Phumzile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

christopher, Kidlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here since the Arora has closed to the Normal traveller, handy for Gatwick
Stayed 1 night in Mar 2025

10/10 Excellent

Phumzile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, hotel very clean and safe area. Staff very informative and offered information on things to do around. Walkable distance to restaurant and downstairs restaurant was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, i was pleasantly greeted on arrival and my room was upgraded to a suite for free! The room was lovely, very comfy and a nice large bed. Food and room service were excellent and all of the staff were very polite and helpful. Will definitely book there again when in next staying in the area
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Quick overnight between flights. Slight problem at check in as the computer went down but we were immediately given a free drinks voucher and led to the bar to wait, then once sorted, the key was brought to us. Room absolutely perfect - a king sized bed and 2 singles. Included breakfast was great, and given the price we paid for the room, it was a real bargain. Would 100% recommend. Shuttle bus to/from airport was handy, and cost £5 pp each way.
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Travelled with family

Excellent family room

Really happy. Booked almost a year in advance and got a great price. Friendly staff - even offered my kids a much appreciated chocolate bar on arrival. . Quick check in, taken to the room as it was hard to find, and it was excellent. Booked a family room and it had a double bed (might have been king sized, not sure) a double pull out sofa and a separate camp bed, for 4 of us. Clean comfortable and had everything we needed. Really appreciated the little bottles of water in the room. I’ve stayed in loads of different chains with work and for pleasure and Crowne plaza is a cut above.
Stayed 1 night in Feb 2025

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Heather, SANDOWN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by Anna on Reception who noticed I had parked using my disabled badge and was trying to pay for car parking in reception (as the signage outside said I must do)/ She told me to stop downloading the app and paying online as the price of parking was included with my overnight stay. She helped me with my luggage and stored it for me. The hotel had upgraded me to a room but it was furhter away from the lift and she could see that I would be checking out at 3:30am and needed to walk as little as possible. She changed the room booking for one closer to the lift, provided me with a complimentary voucher for a drink and gave me a kit kat whilst I waited for the room to be made up. She stored my luggage and came to find me when the room was ready having put my luggage in it for me. As I had been travelling since 5:30am, this was very welcome.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No proper management In issuing of bill. Making mistakes and duplicates invoice charge. This is inconvenient to do back and forth and cost time consuming.
Stayed 2 nights in Jan 2025

2/10 Terrible

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was so cold, the air con was flashing with ‘filter needs cleaning’ on screen, could not sleep because of the cold- even got up and had a bath to try and warm up but just couldn’t get warm. Reception said they would speak to manager but we have heard nothing
Stayed 1 night in Jan 2025

10/10 Excellent

Ayana

Stayed 2 nights in Dec 2024

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and service.

Lovely stay here and so reasonable. We were in a very large room, nearly too big. It was in an unusual part of the hotel, but we didn't mind. Would absolutely recommend this hotel. The only drawback is the choice on draft in the bar, they just weren't to our taste
Stayed 2 nights in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Xanthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Jason Chun Hin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good location for flights but pretty much it…

Stayed for flight in Gatwick. Great location to park, stay and take a bus in to the airport. Other than that everything is average to bad. Room looks newly renovated, but the ac heating isn’t good enough as the windows are not well insulated and room stays cold. The doors are small and old, which does not isolate sound at all. Consistent noise throughout the night and you can hear it quite well. Shower pressure is weak. Breakfast is fine but the seating and service is bad. Also, placed the do not disturb door sign, but the attendant still tried to come in and ask if we want housekeeping.
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal night stay prior to our flight
Stayed 1 night in Nov 2024