See all properties

Hotel Victoria

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Victoria

Interior detail
Front of property
Breakfast, lunch and dinner served
Interior detail
Family Suite | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Calle Larga 6-93 Y Borrero, Cuenca, Azuay, 10104
  • Place, Río Tomebamba & Calle Larga
    ‪1 min walk‬
  • Place, Calderon Park
    ‪7 min walk‬
  • Place, New Cathedral of Cuenca
    ‪9 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪10 min drive‬

Room options

Similar properties

Restaurant
Vaway Hotel
Downtown Cuenca
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
4.5 out of 5, Wonderful, 134 reviews
The price is CHF 53
1 Jul - 2 Jul
Vaway Hotel

About this property

Hotel Victoria

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free English breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services and dry cleaning.
Hotel Victoria offers 23 accommodations with washers/dryers and a safe. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cuenca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Hotel Victoria, you're just a quick walk from Río Tomebamba & Calle Larga. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free English breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at El Jardin
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Río Tomebamba & Calle Larga and Inter-American Center of Popular Arts
  • Pets welcome free of charge
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the business-friendly Hotel Victoria. Free self parking is available.

This 3.5-star Cuenca hotel is smoke free.

Guests are served a free English breakfast daily from 7:00 AM to 10:00 AM.
El Jardin – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Jardin

Things to do

  • Library
  • Piano

Family friendly

  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Victoria Cuenca
Victoria Cuenca
Hotel Victoria Hotel
Hotel Victoria Cuenca
Hotel Victoria Hotel Cuenca

Hotel Victoria Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 132 reviews
Rating 8 - Good. 20 out of 132 reviews
Rating 6 - Okay. 6 out of 132 reviews
Rating 4 - Poor. 1 out of 132 reviews
Rating 2 - Terrible. 0 out of 132 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tere

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service, the rooms are very clean and comfortable, the staff are super nice and friendly, breakfast was very good!!
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Amazing room 4 star restaurant
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous and went out of the way to assist us. Overall a very pleasant experience.
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

ignacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was EXCEPTIONAL.!! I really enjoyed the staff they were sweet, friendly and extremely helpful. This is the place I will be staying when in Cuenca. Everything was a walk away.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Stayed 3 nights in Aug 2022
Verified

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
This property needs to update their wifi. It was sketchy at best. Hard to maintain a good signal. Also the bedding, pillows and matress were hard as a rock. The rooms need a update.
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

RICARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in May 2023
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y personal del hotel es de primera! Cómodas habitaciones y excelente ubicación
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

EDUARDO ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, el servicio y la ubicación.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las personas que trabajan en la recepción y en el restaurante son excepcionales en todo sentido. El hotel es precioso, súper cómodo y bonito. La ubicación es a la vez excelente y mala. Excelente porque está en pleno centro y se puede caminar desde ahí a todas partes pero, también es una calle con bares y discotecas. El ruido en las noches es difícil de soportar.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again. The breakfasts were amazing!!!
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Stayed 1 night in May 2022
Verified

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, tons of local flavor in the decor, easy to walk. Loved it!
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of all was the staff, from reception to bar and food, and room service, it cof not be better. Every one well trained and friendly I'd give it a 1 10 on a 5 scale
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Javier

Liked: Staff & service, amenities, property conditions & facilities
Excelente servicio y ubicación
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Historic building right in the center of old town. Rooms completely refurbished. Excellent on-site restaurant. Overlooked the river.
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist sehr gut gelegen und hat Charme. Das Zimmer war schön und das Frühstück war ebenfalls ausreichend und sehr gut. Ein paar Steckdosen mehr wären super ))
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy cómodo con todos los servicios
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelencia Hotel Victoria

Equipo administrativo excelente. Servicio y limpieza muy Buenos. Localización muy buena con museos y restaurantes cercanos.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location...an easy walk to parks,restaurants, transportation, and shopping. It was a charming, well-maintained hotel and the included breakfast was very nice. The staff was friendly and helpful. I honestly cannot think of a single area in which improvement would be recommended.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a great location, just above the river that traverses the city and within walking distance of the historic core of Cuenca. The breakfast served in the restaurant is outstanding. The staff was very helpful in setting up our day trips to Ingapirca and the Parque Nacional Cajas, as well as arranging our transportation to Saraguay. My only criticism is that there are few hooks in the bathroom to hang clothes while bathing.
Stayed 4 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente del hotel y el personal muy bien
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Bellisimo y excelente servicio, todo nitido, el desayuno a todo dar. Una excelente experiencia. Loved it!
Stayed 2 nights in Jun 2021