6/10 – Okay
Brenda S.
7. Juli 2025
Beware if you have pet allergies!
We came to Custer over the 4th of July. Sarah had great communication in the beginning. We booked this property because it stated no pets! I received my pre-check in questionnaire and it asked how many pets are we bringing. I sent a message to Sarah asking about the no pet policy and she said that was correct. I told her we have very bad allergies to pets and needed confirmation that no pets have been in this vrbo. She confirmed. We arrive around 1:00 am and as soon as I opened the door it was like hitting a brick wall. Instant headache and congestion. I can smell pets a mile away and there were definitely pets in this room. I emailed and asked about it and Sarah said no pets have been there. As we are looking through the information on the coffee table, it states pets are allowed if you stay at least 3 days. I also asked about that and she said that is paperwork from the old owners and they forgot to remove it. Now as I’m reading the reviews, pets have been allowed and she was the owner or manager a year ago! Now 3 days later I am still suffering from severe pet allergies. I would never have booked had I known this. The smell was horrible. The carpet in the the living room area was filthy and hasn’t been cleaned in awhile. The bed is hard as a rock. It’s a cute property but beware if you have pet allergies! She said she would have it deep cleaned so I hope that happens! We never did receive check out instructions so follow the instructions listed on the refrigerator.
Brenda S.
Aufenthalt von 3 Nächten im Juli 2025