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Comfort Suites The Colony - Plano West

Property class: 2.5

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Photo gallery for Comfort Suites The Colony - Plano West

A hotel room with a sofa, armchair, dining table, and a bed with a headboard.
A restaurant with red upholstered booths and granite tables, a coffee machine, and a TV mounted on the wall.
A reception desk with a digital screen, a clock, and two pendant lights.
A large indoor swimming pool with multiple lanes, a water slide, and lounge chairs.
A modern living room with a blue sofa, red armchairs, and a fireplace.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4796 Memorial Dr, The Colony, TX, 75056
  • Place, Topgolf The Colony
    ‪3 min walk‬
  • Place, The Colony Five Star Complex
    ‪8 min walk‬
  • Place, Grandscape
    ‪15 min walk‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪20 min drive‬

Room options

View all photos for 1 King Bed, Suite, Nonsmoking, Accessible

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a window with curtains.

1 King Bed, Suite, Nonsmoking, Accessible

7.4 out of 10
Good
(18 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for 2 Queen Beds, Suite, Nonsmoking, Accessible

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds, Suite, Nonsmoking, Accessible

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

A hotel room with a sofa, armchair, desk, bed, and a TV.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for SUITE, 1 KING BED NON SMOKING

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a window with curtains.

SUITE, 1 KING BED NON SMOKING

7.0 out of 10
Good
(37 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for SUITE, 2 QUEEN BEDS. NON SMOKING

A hotel room with two beds, a desk, a chair, and a window with curtains.

SUITE, 2 QUEEN BEDS. NON SMOKING

7.4 out of 10
Good
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Property amenity
Clarion Hotel The Colony - Plano West
The Colony
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,001 reviews
The price is CHF 112
includes taxes & fees
19 Aug - 20 Aug
Clarion Hotel The Colony - Plano West

About this property

Comfort Suites The Colony - Plano West

This smoke-free hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, conference space and dry cleaning are on-site.
Comfort Suites The Colony - Plano West offers 71 accommodations with coffee/tea makers and a hairdryer. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Comfort Suites The Colony - Plano West, you're just a quick walk from Topgolf The Colony. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 6 minutes by car from Legacy West and 7 minutes from The Shops at Legacy
  • Pets welcome for a fee
Comfort Suites The Colony - Plano West offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and 2 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 540 square feet (49 square metres) and includes conference space. The business-friendly Comfort Suites The Colony - Plano West also features a garden, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This The Colony hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 540 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 1 2026 to December 31 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 25 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Stonebriar Mall
Comfort Suites Stonebriar Mall Hotel
Comfort Suites Stonebriar Mall Hotel The Colony
Comfort Suites Stonebriar Mall The Colony
Comfort Suites Colony Plano West Hotel
Comfort Suites Plano West Hotel
Comfort Suites Colony Plano West
Comfort Suites Plano West
Comfort Suites The Colony - Plano West Hotel
Comfort Suites The Colony - Plano West The Colony
Comfort Suites The Colony - Plano West Hotel The Colony

Comfort Suites The Colony - Plano West Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 335 out of 1001 reviews
Rating 8 - Good. 212 out of 1001 reviews
Rating 6 - Okay. 155 out of 1001 reviews
Rating 4 - Poor. 131 out of 1001 reviews
Rating 2 - Terrible. 168 out of 1001 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Karen

Disliked: Staff & service, amenities, property conditions & facilities
Parking was safe.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Teretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot needs a bit of work in the back because of cracks and potholes but the hotel itself was great!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Marlin

Liked: Cleanliness, property conditions & facilities
It was clean and bed comfortable.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Lemuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Candace

Liked: Staff & service
Disliked: Cleanliness
The location was good and hotel provided what we needed. However I found a HUGE dead roach in my room and there was no hand soap. When we noticed our room didn’t have soap upon check in we asked for some from the front desk associate. We were told “there is body wash in the shower….”
Stayed 2 nights in May 2026
Verified review

8/10 Good

dennis

Liked: Cleanliness, staff & service, amenities
The room was very clean and the staff was very helpful.
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Jacqueline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelt awful, paid for queen beds but we definitely had full size beds, breakfast was terrible, my son’s waffle tasted sour and biscuits were not cooked all the way through, and we found roaches on our last night there. We will not be returning to this hotel at all.
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Tammy

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in May 2026
Verified review

6/10 Okay

Selma

Disliked: Property conditions & facilities
The beds were comfortable and breakfast was what is expected from these types of hotels. Furniture overall was gross and falling apart. Honestly I’d rather pay a little more and stay at a better hotel.
Dining room chair
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities, room comfort
Just okay stayed one night
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was awful. The room smelled bad, The buffet area was very dirty, The beds felt like a slab of cement. The staff where great but I would never stay at this hotel again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, and clean room.
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Jeremiah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was either broken or falling apart. No pool, no gym. Breakfast was decent.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Amari

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. Stsff nice. The pool was closed. That was disappointing. We were looking forward to relaxing by the pool. Full breakfast. Will definitely stay there again. Hopefully the pool will be open.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
We needed sheets to put on the pull out sofa. I went downstairs, and there was no one working the desk. I called out and no one came. I even called the hotel and it wouldn't let through to the front desk.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Clean room, competitive pricing and free breakfast. Great place to lay your head with no frills.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Alleyya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 111 had a serious pest issue. A large roach crawled on me during my stay, which was extremely disturbing. Staff was informed but no refund or meaningful resolution was provided. I would not recommend staying here due to cleanliness and pest concerns.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Khaja

Liked: Cleanliness, amenities, property conditions & facilities
Yes room was spotless, best ever. Clean and neat.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Erika

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool is under construction, ice machine was broken, light in bathroom flickers the entire time, shower curtain is torn and got water everywhere, several weak spots on the floor (2nd floor...yikes). Room was clean but outdated. Ac was cold when we got in but in. The middle of the night the room got very muggy. Breakfast was OK.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Lanae

Liked: Cleanliness
Room smelled musky, older building, pool was not working. Staff did allow us to eat breakfast after it closed which was nice of them.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stay was nice and the location was close to everything we needed during our visit, would recommend for a nice budget stay.
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Andrew

Disliked: Amenities, property conditions & facilities
Staff was ok, room needs updated, DEFINITELY needs new carpet. Carpet had several large holes, and what appeared to be blood stains near the entrance.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 2 nights in Sep 2024