See all properties

Crowne Plaza Dallas Downtown by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Dallas Downtown by IHG

Terrace/patio
Breakfast, lunch, dinner served; American cuisine
1 bedroom, premium bedding, in-room safe, desk
Exterior
Check-in/check-out kiosk

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping
  • Bar

Explore the area

Map
1015 Elm St, Dallas, TX, 75202
  • Dallas World Aquarium
    ‪3 min walk‬
  • Kay Bailey Hutchison Convention Center
    ‪10 min walk‬
  • American Airlines Center
    ‪15 min walk‬
  • Dallas, TX (DAL-Love Field)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility)

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, City View

1 bedroom, premium bedding, in-room safe, desk

Premium Room, City View

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Magnolia Hotel Dallas Downtown

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Gym
3.9 out of 5, Good, (3150)
The price is CHF 124
for 1 room
includes taxes & fees
16 Aug - 17 Aug
Magnolia Hotel Dallas Downtown

About this property

Crowne Plaza Dallas Downtown by IHG

Hotel with an outdoor pool, a short walk to Dallas World Aquarium
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Crowne Plaza Dallas Downtown by IHG offers 291 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Dallas Downtown by IHG. During your stay, you're just a quick walk from Dallas World Aquarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at THRIVE Restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Dallas World Aquarium and 10 minutes on foot from Kay Bailey Hutchison Convention Center
  • Pets welcome for a fee (restrictions apply)
Crowne Plaza Dallas Downtown by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 22 meeting rooms, and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Dallas Downtown by IHG. For a fee, parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
THRIVE Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Round Bar – On-site bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 18.35 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Round Bar
  • THRIVE Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (61 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Traditional architecture

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40.00 per pet, per day, plus a deposit of USD 40 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.35 per person
  • Self-parking fee: USD 20.00 per night (in/out privileges)
  • Pet deposit: USD 40 per stay
  • Pet fee: USD 40.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Crowne Plaza Dallas Downtown by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 319 out of 1009 reviews
Rating 8 - Good. 193 out of 1009 reviews
Rating 6 - Okay. 189 out of 1009 reviews
Rating 4 - Poor. 134 out of 1009 reviews
Rating 2 - Terrible. 174 out of 1009 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Harold

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon our arrival the front desk clerk was not professional at all. He gave zero information regarding location of any single amenities. I had to go back to the desk to enquirer about breakfast times. We traveled from overseas and accidentally left my wife’s medication in the refrigerator. The medication is for insulin resistance. We called back the evening we checked out and it has been a nightmare getting anyone to answer phones as well as get up to the room to find the medication. We were told by the manager that all items found in rooms go to the lost and found. Clearly this is not the case and the staff steals items like this. The medication is Ozempic. Although many people abuse its use for weight loss, my wife needs this medication to help her generate insulin. Because we have traveled from overseas, we have yet been able to get any pharmacy to honor the prescription she had from our doctor in South Africa. This has been an absolute nightmare that has been amplified by a clearly inadequate staff at this hotel. Do not stay here. If you really ha e an issue, they will not be capable of handling it and you will never get a call back for any feedback. We pressed them For 3 days with no results whatsoever. Absolute shame.
Stayed 1 night in Apr 2025

2/10 Terrible

Yadira

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Wilbert

Stayed 2 nights in Apr 2025

2/10 Terrible

Anabel

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Ac not working

Room was decent, ac was not functioning properly. Room would get muggy and very hot throughout the night. Would not stay again especially after an 8hr drive. Was not a restful night.
Stayed 1 night in Apr 2025

4/10 Poor

Susan

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The baloney door wouldn’t lock and there was a bullet hole through the baloney sliding door glass. The gym did not have equipment cleaner for between use and several items were missing from the cable equipment. The woman in the bar on Saturday and Terri on the front dress Saturday were the only friendly staff we encounter. The seating bench in the restaurant was worn with holes. Very disappointed in the quality of our room and the staff in general
Balcony door
Torn furniture in restaurant
Bullet hole in sliding glass balcony door
Stayed 2 nights in Apr 2025

10/10 Excellent

Meredith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kristen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Elsa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The parking was 2 blocks away, the room temperature was hot even if we turned it down and the bathtub was clogged it fill up while showering
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Apr 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Aleksey, Woodridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Josephine

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service
Front desk people were so nice at check in and later when needing extra blankets.
Stayed 1 night in Apr 2025

10/10 Excellent

Terrell

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2025

6/10 Okay

taria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only had two work elevators during entire stay. With as many events happening during this time the wait for elevators was 20-30 mins long. Staff was friendly and helpful but property could use to updating.
Stayed 2 nights in Apr 2025

2/10 Terrible

Vanessa

Disliked: Cleanliness, amenities, property conditions & facilities
Very rude front desk check in room wasn’t ready till after 3pm.
Stayed 1 night in Apr 2025

4/10 Poor

Nicole

Disliked: Staff & service, amenities, property conditions & facilities
Homeless people urinating feet from the hotel. Got off Dart close to the hotel but lots of sketchy people around. No blow dryer in room, requested 4 times. Pass.
Stayed 2 nights in Apr 2025

2/10 Terrible

??????

Stayed 1 night in Apr 2025

2/10 Terrible

Norma, Orange Park

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a shame how less this Crowne Plaza is like any others. They actually give the hotel chain a bad name. That filthy place with horrible service should be closed down immediately! I travel a lot and if I ever come back to Dallas, I would NEVER stay here. In fact, I plan to let the host of the conference I was in that they should remove this hotel as one of their host hotels! Just horrible
Stayed 2 nights in Apr 2025

10/10 Excellent

Chelsea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2025

4/10 Poor

Melissa

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Jo

Stayed 3 nights in Mar 2025

6/10 Okay

Jeff

Liked: Staff & service
Great location, very close to public transportation (all or most train lines) and buses. West end station located (Elm and Lamar and couple blocks in each direction from there scary, lots of homeless people-can be concerning to walk in that area-heavy police presence. I didn't have an issue but something to note. Otherwise hotel good/average, I'd have no problem staying there again mainly because of the great location in the downtown area
Stayed 5 nights in Mar 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
Right in the centre of Downtown Dallas. Easy walk to all the spots. Such a tall building was an added bonus because after a days outing, or trip for dinner you didnt have to look for a map, the building is so tall its like a beacon home.
Stayed 2 nights in Mar 2025

4/10 Poor

Jamie

Stayed 3 nights in Feb 2025