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Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Property class: 2.5

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Photo gallery for Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

Exterior
Free daily buffet breakfast
Exterior
Suite, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4321 Communications Dr, Dallas, TX, 75211
  • Place, Stevens Park Golf Course
    ‪4 min drive‬
  • Place, Trinity River
    ‪5 min drive‬
  • Place, Reunion Tower
    ‪5 min drive‬
  • Airport, Dallas, TX (DFW-Dallas-Fort Worth Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Room (Specialty)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(19 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG

This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a hot tub. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers 89 air-conditioned accommodations with a safe and free newspapers. LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites DALLAS WEST by IHG. During your stay, you'll be close to Dallas Market Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • 8 minutes by car from Kay Bailey Hutchison Convention Center and 9 minutes from American Airlines Center
Holiday Inn Express Hotel & Suites DALLAS WEST by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. The business-friendly Holiday Inn Express Hotel & Suites DALLAS WEST by IHG also features gift shops/newsstands, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Dallas hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express DALLAS WEST
Holiday Inn Express Hotel DALLAS WEST
Holiday Inn Express Hotel And Suites Dallas West
Holiday Inn Express Hotel Suites DALLAS WEST
Inn Express DALLAS WEST

Holiday Inn Express Hotel & Suites DALLAS WEST by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 970 reviews
Rating 8 - Good. 289 out of 970 reviews
Rating 6 - Okay. 95 out of 970 reviews
Rating 4 - Poor. 38 out of 970 reviews
Rating 2 - Terrible. 43 out of 970 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ingrid

.
Stayed 2 nights in Dec 2025

6/10 Okay

Kirstyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was good. I booked this hotel very excited to swim and relax at the pool, but couldn’t do so because the water was really dark and murky. Besides the pools cleanliness it was a good stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
Room was great and bed was so comfortable. The breakfast was also amazing!!!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..
Stayed 1 night in Dec 2025

4/10 Poor

Amy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was the only positive experience. This was the worst Holiday Inn we've ever stayed at. Breakfast wasn't stocked past 8:00 am, whirlpool water was BLACK, microwave in room didn't work.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff, great coffee, and beautiful room! FYI- The area is very congested and busy. Noise at night. (I’m from the city so it doesn’t bother me)
Stayed 5 nights in Dec 2025

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 2 nights in Dec 2025

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was really cold at night but another than that we enjoyed everything else, the pool, hot tub and breakfast!
Stayed 2 nights in Jan 2026

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Super clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Ciarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Room was clean and comfortable. Check in and out staff were very friendly. Pool and hot tub were enjoyable!
Stayed 2 nights in Dec 2025

8/10 Good

Alireza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast variety and options could be better, but everything else was good considering the price
Stayed 1 night in Dec 2025

6/10 Okay

Gisele

Stayed 1 night in Dec 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms, staff was friendly and helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jesus R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo excelente, el servicio, el personal, limpieza excelente, muy contento gracias por todo.
Stayed 2 nights in Dec 2025

6/10 Okay

Donte

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The staff was great the hotel was cleaned my only problem is when staying in a hotel that has a sofa bed you should also make sure it's clean the sofa bed was for my kids when pulling it out it had cereal on it and also what looked like blood (not sure) bedding should already be in the room for it!
Stayed 1 night in Dec 2025

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs better light options.
Stayed 2 nights in Dec 2025

8/10 Good

javier

Stayed 1 night in Nov 2025

8/10 Good

Ada

Liked: Cleanliness, property conditions & facilities
clean rooms
Stayed 1 night in Nov 2025

10/10 Excellent

Khaldoun

Stayed 1 night in Nov 2025

10/10 Excellent

Emma

Stayed 1 night in Nov 2025

10/10 Excellent

Elinette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Rooms were spacious and clean. Friendly staff and good breakfast variety. Location is near many restaurants and stores.
Stayed 2 nights in Nov 2025

8/10 Good

Mia

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean room. Staff was polite. I recommend parking in front as it seemed there was more camera in the front. Only downside is the way the showers are positioned, water spreads out and there is water damage to the bathroom door and flooring immediately next to shower.
Stayed 2 nights in Nov 2025

8/10 Good

Jason

Stayed 2 nights in Nov 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay and location. The only thing the pillows were too soft but i would definitely recommend and stay again.
Stayed 1 night in Oct 2025