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The Addison Hotel, SureStay Collection by Best Western

2.5 star property

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Photo gallery for The Addison Hotel, SureStay Collection by Best Western

Lobby
Reception
Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
4505 Beltway Dr, Addison, TX, 75001
  • Place, Addison Circle Park
    ‪15 min walk‬
  • Place, WaterTower Theater
    ‪17 min walk‬
  • Place, Village on the Parkway
    ‪18 min walk‬
  • Airport, Dallas, TX (DAL-Love Field)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

7.8 out of 10
Good
(25 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(41 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

8.4 out of 10
Very good
(51 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave )

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed) | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower;with Sofabed)

  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking (Walk-in Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Non-Smoking, Microwave and Refrigerator, Bathtub

  • Sleeps 4

Mobility Accessible Double Room with Roll in Shower

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2

Deluxe 1 King And Sofabed Room Communication Accessible Walk In Shower-Non Smoking

  • Sleeps 4

1 King Bed, Non-Smoking, Walk in Shower, Microwave and Refrigerator

  • Sleeps 2

1 Double Bed, Non-Smoking, Microwave and Refrigerator, Bathtub

  • Sleeps 2

1 King Bed, Non-Smoking, Walk in Shower, Microwave and Refrigerator, Sofabed

  • Sleeps 4

Deluxe 2 Double Room Communication Accessible Walk In Shower-Non Smoking

  • Sleeps 4

Deluxe King Room with Walk-in Shower-Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking, Deluxe Room, Walk in Shower

  • Sleeps 4

1 King Bed, Non-Smoking, Deluxe Room, Sofabed, Walk in Shower

  • Sleeps 4

Deluxe 1 King Room Communication Accessible Walk In Shower-Non Smoking

  • Sleeps 2

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About this property

The Addison Hotel, SureStay Collection by Best Western

An outdoor pool, a seasonal outdoor pool and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a picnic area and a TV in a common area are on-site. Weekly housekeeping is available.
The Addison Hotel, SureStay Collection by Best Western offers 158 air-conditioned accommodations with coffee/tea makers and a hairdryer. 48-inch LCD televisions come with cable channels.

This Addison hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool.
The Addison Hotel, SureStay Collection by Best Western's great location gets high marks from our customers. During your stay, you'll be within walking distance of Addison Circle Park. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a computer, a lift and an ATM
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Just a 5-minute drive from Galleria Dallas and 15 minutes from American Airlines Center
  • Cats and dogs welcome for a fee (restrictions apply)
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a vending machine, and a picnic area are also featured at the business-friendly The Addison Hotel, SureStay Collection by Best Western. Self parking is free.

This Addison hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during November and December:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • The seasonal pool will open in April and close in September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Addison Hotel
The Addison Hotel, SureStay Collection by Best Western Hotel
The Addison Hotel, SureStay Collection by Best Western Addison

The Addison Hotel, SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 489 out of 1048 reviews
Rating 8 - Good. 228 out of 1048 reviews
Rating 6 - Okay. 153 out of 1048 reviews
Rating 4 - Poor. 82 out of 1048 reviews
Rating 2 - Terrible. 96 out of 1048 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Joshua

Stayed 4 nights in Nov 2025

6/10 Okay

Mikeuel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Water pressure was nonexistent and the truck got broken into.
Stayed 4 nights in Nov 2025

10/10 Excellent

Juan

Stayed 2 nights in Nov 2025

2/10 Terrible

mary, Umatilla O

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cockroach in our rooms. We moved 3 times to try to find a room without cockroaches. Tried to speak to a manager several times but was told that she was out and staff had NO way to contact her. Staff was Indians tried to help but the hotel needs an overhaul. Continental breakfast was awful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Saurabh

Stayed 1 night in Oct 2025

2/10 Terrible

Natsuko

Disliked: Staff & service, property conditions & facilities, room comfort
Room was very bud condition. Water leaking then change room at midnight without apologize. Next room also had problem that half of room lights are no working. Water bowl didn’t have stopper on the drain pipe and I requested put it on. They put it on after I had three times requested that day was 5 or 6 days after I checked in. I am so tired stayed in this hotel this time.
Stayed 4 nights in Oct 2025

4/10 Poor

Maria Susana

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
no a good time.
Stayed 1 night in Nov 2025

8/10 Good

Lea

Liked: Cleanliness, amenities, property conditions & facilities
It’s ok
Stayed 2 nights in Oct 2025

10/10 Excellent

Ike

Liked: Cleanliness, staff & service, property conditions & facilities
I did not eat breakfast before leaving.
Stayed 1 night in Oct 2025

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
Great room, breakfast and value for the money
Stayed 1 night in Nov 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly loved the property! 10/10 for me
Stayed 4 nights in Oct 2025

10/10 Excellent

Danyl

Stayed 1 night in Nov 2025

10/10 Excellent

Jimmie

Stayed 8 nights in Oct 2025

4/10 Poor

Danny

Disliked: Amenities
2nd Floor King Bed is worn down. I could feel the springs when turning and squicks. The shower faucet water is slow, wall has stains and corners ripped off, WiFi was weak. Super slow. The breakfast was mediocre. Not much of a variety.
Stayed 1 night in Oct 2025

10/10 Excellent

Raymond

Stayed 1 night in Oct 2025

8/10 Good

Malachi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great price and great breakfast. Room could’ve been a bit cleaner and the pillows on the bed were very small. Close to lots of great food options. Had a couple issues with one of the rooms we got and staff were friendly and got us switched into another room no problem.
Stayed 1 night in Oct 2025

10/10 Excellent

Eliyaan

Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the low nightly price, we were pleased with the clean comfortable bed, silky-feeling sheet and hot comfort breakfast. We just needed a place to rest and we found it. On other hand, room was outdated but it was fine with us because there were no bad odor in the room. Location is safe, plenty of free lighted parking space and many nearby restaurants in the area. Staff is easy to talk to.
Stayed 3 nights in Oct 2025

8/10 Good

Herbert

Disliked: Staff & service
The room was very clean and the parking lot was clean too
Stayed 1 night in Oct 2025

2/10 Terrible

Nalyson

Travelled with partner
Disliked: Staff & service, amenities
I stayed at the Edison Hotel in Dallas, and unfortunately, my experience was far from pleasant. The towels were in terrible condition — rough and uncomfortable to use. To make things worse, there were loud noises in the middle of the night (around 3 a.m.) that made it hard to sleep. When I asked about checking out just 10 minutes past the 11 a.m. checkout time, I was told I’d be charged a late checkout fee. The front desk staff wasn’t welcoming at all, which made the situation even more frustrating. Breakfast was another letdown — the scrambled eggs were soggy, overcooked, and tasted awful. Overall, this hotel needs major improvement in cleanliness, hospitality, and food quality. I would not recommend staying here.
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Stayed 2 nights in Oct 2025

4/10 Poor

Shekinah

Liked: Staff & service
Disliked: Property conditions & facilities
Staying here literally gave me a headache and there was a lingering maybe wet odor. I had to buy some febreeze. This stay threw my sinuses out of whack and it was not the weather. I would not recommend unless they do some cleaning updates.
Stayed 3 nights in Oct 2025

4/10 Poor

Pauline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a big cockroach on the ceiling near the TV area. After calling the front desk to notify them. They said they didn’t have anyone that could help us to take it away. Luckily, we were visiting family and they brought some spray to kill it and take it away.
Stayed 3 nights in Oct 2025

6/10 Okay

Rachel

Disliked: Staff & service
Stayed 4 nights in Oct 2025

2/10 Terrible

Anahy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2025