We thought the owner was AWESOME on responding to anything. Our big issue was the grill...terrible condition.,.super dirty inside, outside and any utencils. Owner did brig a brand new charcoal grill, for 2, super small we had 12 peope. The layout of house super funky, stairs to basement too small, all beds have a plastic covering on mattress, every move we called it SNAP, CRACKLE AND POP.