Our room was great very clean and useful items included. The resort itself was not as clean, most days when adding trash bags to common area it was overflowing and smelled awful. The wait for elevators was so long and very frustrating.
The place is beautiful and very nice staff. Right next to the boardwalk and plenty of things to do. But for my family it was just too crowded. There were never chairs at the pool unless you got up at 7:30 AM to claim them and stayed all day. Elevators were always packed. But, other than that it is a great place for people who don't mind a crowd and it is very nice. We did have a good time.
The visit was nice. We had an issue checking in. We were told at checkin that our unit was an ADA unit. I understand we were not guaranteed a certain unit, but nowhere on the website did it state there was a possibility of an ADA unit. I asked if we could get another unit and I was told that an ADA unit was reserved by the host (which is Koala). I called the host and was told that was the only type of 2br 2bath deluxe unit avaliable at the time of booking. I explained my frustration and they did not care. This is not right. Someone with a disability might have needed that unit and it wasn't available for them. I will not be booking through Koala again.
We had a great timeâŠthe accommodations were awesome! Our kids had so much fun in the pool and playing pool. They checked out the putt putt and all the stores. We also went to Universal and coming back to a relaxing resort was perfect!
We stayed before in north tower it was awesome decided to come back this year it started when we got there at check in the lady was so rude to us it was a special time for me and my wife and she just treated us awful no cabin hall ways elevator was never available room was in bad shape no where near as nice as the room last year and I paid more for this on and no can view those room are for familyâs is what check in told me I brought 7 members of my family with us ranging from 3 to 16 just are kids I would really like to talk to someone more about this