We left after 10 minutes. The hotel clerk gave us the key to a room that was already occupied. There was still luggage, groceries and dirty towels. The unit was obviously not cleaned. I had told him that the do not disturb sign was still on the door, but he assured me the room was vacant.This was not a safe place for us to stay, especially with two young kids. What if he had given a key to a stranger while we were in the room?. How disconcerting. The facility itself felt old, dirty, and dark. Only one elevator worked.. I left a message right away with the host, but then I was out of cell service for five days, they still had not replied to my request for a refund so I had to contact Vrbo. Fortunately, I did get fully refunded. I strongly do not recommend this vacation rental.