"Very good facilities. Staff very slow and did not attend our requirements propmly (front desk) while the rest of the people were very helpful and happ ... " More
18 Mar 2019 by Jaydeep Chakrabarti
Dear Guest, We are extremely sorry to hear about the negative experience at our hotel. We'd like to make sure that such mistakes don't happen again. We have noted your concerns and will be addressing them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Yours sincerely, Jaydeep Chakrabarti General Manager Radisson Gurugram Udyog Vihar
22 Nov 2017 by Kanchan Rizvi
Dear Guest, Greetings! Thank you for your valuable feedback We are glad to learn that you were happy with the overall services of our hotel. It is with regret that we note there were some areas which did not meet your expectations. The gaps that your feedback has highlighted have been noted by our concern teams and we assure you that necessary steps will be taken to elevate the overall experience. Your feedback is appreciated and taken more seriously, as it enables us to monitor and improve the care and service we endeavor to provide to our guests. On behalf of our entire staff at Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area! Regards Kanchan Rizvi General Manager
Radisson Gurugram Udyog Vihar offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 4004 square feet (372 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Radisson Gurugram Udyog Vihar. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Gurugram hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Radisson Gurugram Udyog Vihar offers 200 air-conditioned accommodations with DVD players and minibars. Memory foam beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily.
Radisson Gurugram Udyog Vihar has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.
The on-site spa has couples treatment room(s). The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. Guests are required to download the property's Aarogya Setu mobile app before check-in.
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Radisson Gurugram Udyog Vihar offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. Guests are required to download the property's Aarogya Setu mobile app before check-in.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
