Do not stay here, that is if youâre allowed too. I have stayed at this hotel several time over the past year and have witness the staff especially the management argue and belittle customers and staff. I stayed here only because of the proximity to the things I had to do and work. Today I went to book in and they told me that my reservation was not paid for even though it had been deducted out of my account. I tried to show that I had paid for my stay already but the manager (Jackie) would not even let me talk. I was told I would have to pay for my stay again or go somewhere else. When I voiced my disappointed and frustration, I was told that I no longer had the option to stay there because I was now put a list and not allowed to stay there. I told the manager that was inappropriate. I was then forced to find another hotel and pay another place. I have had to dispute the charge with my bank from this place, as they still charged me for a room that I did not stay in. I also currently have a case open with Choice Hotel headquarters for her behavior and the way I was treated by the manager Jackie.
The floors were not vacuumed at all. There were crumbs and dirt all over. The shower had what looked to be mold on the floor. The bed and couch seemed to be clean but
after checking in the room looked nice but we had bought snacks& drinks for our family & noticed the fridge didnt work. $80 in cold food& drinks wasted, Complained to the front desk (which we paid extra for the upgraded room to have microwave, couch, fridge, etc) Front desk said she couldnt do anything. then later we discovered the toilet doesnt not flush unless we manually removed the lid & filled it up with water. Useless to complain when they didnt help us with the fridge issue ,so I didnt bother
State here mid February for a few days to visit a friend at the hospital there New is perfect, probably about a 15 minute drive but close to the freeway and easy enough to get around. Nice and quiet,killer pool canât complain.
We had to change room , the 1st room the enter door didnât lock, bath tub tile is off need fixing , 2nd room bath tub tile is completely, electrical plugs donât work by the bed. Seen lots of coach roach on the counter when you turn light on. Rooms needs maintenance. This place was our 1st choice every year. Breakfast was good.
Kind of run down. Elevator had panel packaging tapped over. Asked at the front desk for more towels. They said they didn't have any dry and that they'd call when they had some. They never called. There was a fight in the hallway of our floor that result in the police getting called and people yelling profanities. Did not feel safe to let my kids go out of the room without me.