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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property

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Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
Fitness facility
Indoor pool
1 bedroom, premium bedding, pillow-top beds, laptop workspace
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Laundry

Explore the area

View in a map
1050 6th Ave, Des Moines, IA, 50314
  • Iowa Events Center
    ‪5 min walk‬
  • Casey's Center
    ‪10 min walk‬
  • Drake University
    ‪2 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(36 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room

8.0 out of 10
Very good
(14 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 2 Double Beds

7.8 out of 10
Good
(36 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Premium Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

1 bedroom, premium bedding, pillow-top beds, laptop workspace

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 Double Bed

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About this property

Holiday Inn Downtown - Mercy Area by IHG

Hotel with free airport shuttle, a quick walk to Iowa Events Center
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business centre and coffee/tea in a common area.
Holiday Inn Downtown - Mercy Area by IHG offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Downtown - Mercy Area by IHG. During your stay, you're just a quick walk from Casey's Center. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus an indoor pool.
  • Free Wi-Fi (speed: 50+ Mbps) and wired Internet
  • Enjoy American cuisine while dining at Genevieve Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • Just a 4-minute walk from Iowa Events Center and 8 minutes on foot from Community Choice Credit Union Convention Center
  • Free airport shuttle service
Holiday Inn Downtown - Mercy Area by IHG offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 8999 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at Holiday Inn Downtown - Mercy Area by IHG. A roundtrip airport shuttle is free at scheduled times.

This 3-star Des Moines hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Genevieve Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge – This lobby lounge specialises in American cuisine and only serves dinner. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free return airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 11.20 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Holiday Inn Downtown - Mercy Area by IHG offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 423 out of 1006 reviews
Rating 8 - Good. 294 out of 1006 reviews
Rating 6 - Okay. 160 out of 1006 reviews
Rating 4 - Poor. 72 out of 1006 reviews
Rating 2 - Terrible. 57 out of 1006 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

TYLER

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking and close to downtown core.
Stayed 1 night in May 2025

2/10 Terrible

Grace

Stayed 1 night in May 2025

8/10 Good

Kimberly

Stayed 1 night in Apr 2025

4/10 Poor

ZAINAB

Liked: Cleanliness
Disliked: Property conditions & facilities
It is not a good hotel. it does not have a convenient parking access and breakfast service. air conditioner was too noisy. I do not recommend this hotel at all
Stayed 1 night in May 2025

6/10 Okay

Melinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Parking lot was closed so had to park away from property. Signs were small where to park. Dirt in window ledges. Elevators extremely so.
Stayed 1 night in May 2025

10/10 Excellent

Erin

Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffany

Stayed 1 night in May 2025

6/10 Okay

Sarah

Stayed 2 nights in May 2025

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was inconvenient. Had to walk across the street. Hubby has difficulty walking and it was a long walk.
Stayed 1 night in Apr 2025

8/10 Good

Quiana

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Robb, Plainfield

Stayed 1 night in May 2025

8/10 Good

Beth

Stayed 1 night in May 2025

10/10 Excellent

Alexander

Stayed 1 night in May 2025

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Van from airport broke down, restaurant staff unfriendly and food greasy, parking lot demolished, bar hours inconsistent, staff listless.
Stayed 2 nights in May 2025

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Chad A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience
Stayed 1 night in May 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that there’s free parking for property that is basically downtown. Not the greatest though that it was across the street from the hotel at the college. View from the room was wonderful. Also it is perfect for going to events at Wells Fargo Arena.
Stayed 1 night in May 2025

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Clean, close to down town.
Stayed 2 nights in May 2025

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
Check-in was easy, property is definitely showing its age though. Being near the hospital some noise should obviously be expected but between that and the freeway just below there's plenty of outside noise even on the 7th floor facing east
Stayed 2 nights in May 2025

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Average at best

It was okay. Overpriced for what the room was. Very crowded, and not updated at all. Bed creaked every time we sat down. Little holes and Knicks in the ceiling. Window wouldn’t close all the way and was very loud with traffic. Glad it was just a one night stay
Stayed 1 night in May 2025

10/10 Excellent

Beth, Palmer

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great place to stay. To bad it won't be a hotel forever since it got bought out.
Stayed 1 night in Apr 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Old rooms,old carpet & drapes etc....will not stay there again because it was too expensive for the quality. Ice machine on our floor didn't work.
Stayed 1 night in Apr 2025

8/10 Good

Fan

Stayed 2 nights in Apr 2025

4/10 Poor

Courtney

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall was clean and an easy/simple stay. The beds, however, are absolutely terrible. The springs or frame are uneven and you dip to one side, very uncomfortable and definitely need replaced. I won’t stay here again simply due to the beds. The bathroom is clean but small, and when you shower the whole floor gets wet. Lastly, the parking lot was closed which was more of an inconvenient surprise than anything and would have been nice to know ahead of time, but at least they had signs up and easy directions to their temporary parking lot that was right across the street.
Stayed 1 night in Apr 2025