6/10 Okay
Michelle
21 Aug 2025
Good maintenance, bad counter gal
I'm not a complainer...When we checked in the hotel we went up to discover the AC wasn't working in her room. Wife went down to the counter and talked to the gal and she offered no solutions. Finally, my wife asked if there were any other rooms she could get moved to and that was met with a no. After hearing no to a new room she asked the counter gal if there was a maintenance person that could look at it. She said there was a person but that she couldn't call him because they didn't have a phone number. She then said maintenance would have to look at the AC unit. Eventually the gal got ahold of the maintenance person who was very apologetic but said he couldn't fix it and went and told the gal. She still wasn't going to move us even after the maintenance guy said the room was unsleepable. To end this, after the maintenance guy suggested we move to the room he just ended up fixing, she reluctantly allowed us to move to the 'better' room (it had a recliner) :( Thank you to the maintenance guy!
Michelle
Stayed 1 night in Aug 2025

















