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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Indoor pool, pool loungers
Exterior
Laundry room
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(41 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(36 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.2 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Des Moines with free breakfast and 24-hour business centre
An indoor pool, a 24-hour business centre and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites Des Moines - Merle Hay Road. During your stay, you'll be within walking distance of Merle Hay Mall. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • 8 minutes by car from Drake University and 11 minutes from Casey's Center
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served. The business-friendly Quality Inn & Suites Des Moines - Merle Hay Road also features an indoor pool, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Des Moines hotel.

Guests are served a free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Reviews

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

7.6

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 349 out of 1024 reviews
Rating 8 - Good. 329 out of 1024 reviews
Rating 6 - Okay. 170 out of 1024 reviews
Rating 4 - Poor. 76 out of 1024 reviews
Rating 2 - Terrible. 100 out of 1024 reviews

Reviews

6/10 Okay

Kayla

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

4/10 Poor

Rhonda, Rockford

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Don’t walk in the bedroom in white socks. They will be nasty. Don’t ask for the room to be left alone. Things will go missing. Don’t ask for a receipt. It can’t be done. Breakfast was great!
Stayed 2 nights in Jun 2025

8/10 Good

rachel a

Liked: Cleanliness, staff & service
Very dated but beds were comfortable. Within close proximity of lots of food options with DoorDash as well.
Stayed 1 night in Jun 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Heather

Travelled with family
Disliked: Staff & service, room comfort

No bedding??

We showed up late at night with 6 people. We got a room with 2 queens and a pullout couch. No bedding was offered to us upon check in. When I went back to get bedding, I was given one sheet and 6 pillowcases and was told she couldn’t give me any blankets. The employee said she didn’t have access to the laundry room and her coworker would be there to help in 5-10 minutes. I waited 25, then tried to call the front desk. The phone wouldn’t ring through so I had to walk down there again. It was nearly midnight and had been 45 minutes since we checked in. I told her we wanted to go to sleep and wanted a blanket. She finally thought to order me a sheet and blanket from an unoccupied room. When I asked for a discount on my room they were unhelpful and said they couldn’t adjust the price because it was booked through hotels.com
Stayed 1 night in Jun 2025

4/10 Poor

Carter

Disliked: Cleanliness, property conditions & facilities, room comfort

Cigarette burn in my comforter.

Photos are extremely misleading. I only stayed because I couldn’t get my money back. Avoid it.
Stayed 2 nights in Jun 2025

6/10 Okay

ANNETTE

Liked: Cleanliness
Toilet wouldn't flush the first night. I waited half the next day for it to be fixed after I asked to be put in another room. The sink wouldn't drain on the 2nd day. There were homeless people outside the property.
Stayed 3 nights in Jun 2025

4/10 Poor

Traci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled hortible
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Do not recommend

I arrived late and had to ring the bell multiple times because they were busy watching something that could be heard from the check in desk. They seemed inconvenienced to have to help me. In the morning while my daughter and I were still sleeping, housekeeping just let themselves in around 745 and I had to tell them to get out. Breakfast was good.
Stayed 1 night in Jun 2025

10/10 Excellent

Tammer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAS A NICE RELAXING STAY
Stayed 1 night in Jun 2025

10/10 Excellent

Jessie

Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Jun 2025

8/10 Good

Alena

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very strange layout with slanted/sloping hallways. Rooms were muggy and there was no exhaust fan in the bathroom.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jeffery

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stains on bed, sheets, and curtains. Strong smell of marijuana. Missing fire alarm and carbon monoxide detector. Mice in the room. Mold in bathroom. Breakfast was under cooked and inedible. This is the worst hotel stay of my life.
Stayed 2 nights in Jun 2025

10/10 Excellent

Demica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were amazing
Stayed 2 nights in Jun 2025

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not clean!

Curtain was torn and tied back together. Bed was lumpy and uncomfortable. Dirt behind bathroom door and hand prints all over the back of the bathroom door. Dusty cobwebs in the corners if the room.
Stayed 1 night in Jun 2025

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness
The smell in lobby and hallways. Strong Indian Cusine is not a pleasant smell to most people. Thankfully the room didn't smell and was very near an outside exit
Stayed 2 nights in Jun 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean, beds were comfortable, was happy breakfast was included
Stayed 2 nights in Jun 2025

8/10 Good

Brenda

Liked: Staff & service
The bathroom needed work
Stayed 1 night in Jun 2025

10/10 Excellent

Forkpah

Stayed 3 nights in May 2025

2/10 Terrible

Bryan

Stayed 2 nights in Jun 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, room comfort
This is a budget hotel, there's no getting around that. It's a bit worn, but clean as a whistle, and with a really good staff. and it couldn't be a better rate, or a more convenient location for me (right off the internet). The morning breakfast was OK - a bit more fruit would be nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Ferdinand

Stayed 1 night in Feb 2025

10/10 Excellent

Ferdinand

N A
Stayed 1 night in May 2025