2/10 – Ungenügend
Alene
7. Apr. 2025
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
When we arrived on Friday night, a very friendly lady checked us in. Unfortunately, our TV didn't work, and despite her efforts to fix it, she couldn't get it to work either. She called maintenance, who said they could come in an hour, but we declined due to the late hour and asked them to come on Saturday instead. They did, and the TV was fixed. However, after checking in, we never saw another staff member again.
I chose this hotel because it had a kitchenette in the room. After placing all the cold items in the freezer and fridge on Friday evening, we discovered that neither the fridge nor the freezer worked, and all the food we brought was ruined. I noticed the temperature wasn't cold enough when I first opened them, but I thought it just needed to be adjusted, which wasn't the case. With no staff available, there was no one to report the malfunctioning fridge to. Additionally, there was no ice machine or even a box of tissues in our room. Overall, we were very disappointed with our experience and would not recommend this hotel.
Alene
Aufenthalt von 2 Nächten im April 2025