The beach was absolutely stunning. The check in process was easy until I got to my condo unit (1502). The key code I was given did not work and when I called downstairs I was told they couldn't help me and that I should have booked directly through them. I contacted Vacasa and was put on hold for 56 minutes while waiting outside the condo with all our belongings. The only assistance I received was from someone at VRBO (Her first name was Judy) that called Vacasa on my behalf and was eventually able to reset the code. Even the code for housekeeping wasn't working to get our family inside the unit.
The unit itself was very nicely decorated with a beautiful view. It is obvious that the owners have spent a great deal of money on the unit. That night, however, we found out the king bed in the room was partially broken. I emailed Vacasa through the app to only be ignored. They never even bothered to reply.
I have booked through VRBO before and have never had any issues. The owners usually provide their contact information in case of any problems or questions. This is the first time that I have had issues with Vacasa which went through VRBO somehow while booking.
I do not recommend that anyone book through Vacasa and I will not book anything through them again.
Our family stayed June 30, 2020- July 4, 2020. We will definitely go back to Destin, but will not book through Vacasa or stay at the Pelican Beach Resort.
I emailed Vacasa upon return when they sent an email asking how our family stay was but of course, they have ignored that email as well.