Our unit had a terrible smell of urine throughout. It was difficult to determine if the smell was from inadequate cleaning or through the ac vents. At any rate, front staff were informed, and they stated they would send someone up right away, but there was no indication that anyone ever came to the unit. We bought and used an entire can of Lysol in an effort to make the unit smell better. After several days there, I observed a very, very large mouse (a rat) that crawled righ on top of the coffee table in the living room. We had a very difficult time relaxing after seeing the rodent, and this, too, was reported, but nothing was ever done or offered to be done. It was on our last night there that we observed a worker with a large shovel dumping a rat by the dumpsters near the building. So clearly, there is a problem with rodents.