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MainStay Suites Detroit Farmington Hills

2.5 star property

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Photo gallery for MainStay Suites Detroit Farmington Hills

Welcome to our hotel lobby, featuring a reception desk, comfortable seating area, and large window with a potted plant.
Relax in a cozy space with a neatly made bed, flat-screen TV, and desk area.
Relax in a stylish space with a large flat-screen TV, comfortable sofa, and a cozy area rug.
Kitchen features a refrigerator, microwave, and coffee maker, along with a dishwasher and ample cabinetry.
Enjoy cooking in this well-equipped kitchen with a central island, sink, and microwave.

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
37555 Hills Tech Dr, Farmington Hills, MI, 48331
  • Twelve Oaks Mall
    ‪4 min drive‬
  • Suburban Collection Showplace
    ‪6 min drive‬
  • Henry Ford West Bloomfield Hospital
    ‪8 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪31 min drive‬

Room options

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking (Upgrade)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

MainStay Suites Detroit Farmington Hills

Hotel in Farmington Hills with 24-hour fitness centre and 24-hour front desk
This hotel features a 24-hour fitness centre, a business centre and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and express check-out are on-site. Weekly housekeeping is available.
MainStay Suites Detroit Farmington Hills offers 123 accommodations with coffee/tea makers and a hairdryer. Premium satellite televisions are provided. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit.

This Farmington Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at MainStay Suites Detroit Farmington Hills, you'll be close to Suburban Collection Showplace. You'll find features such as free WiFi in public areas and free self-parking, plus a 24-hour gym.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a 24-hour gym
  • Just a 3-minute drive from Henry Ford Medical Center - Columbus and a few minutes from St. Joe's Medical Group
  • Dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A 24-hour fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly MainStay Suites Detroit Farmington Hills. Free self parking is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2000

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 10.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet (varies based on length of stay) plus a one-off USD50.00 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hawthorn Suites Farmington Hills
Hawthorn Suites Wyndham Detroit Farmington Hills
Hawthorn Suites Wyndham Detroit Hotel Farmington Hills
Hawthorn Suites Wyndham Detroit Farmington Hills Hotel
MainStay Suites Detroit Farmington Hills Hotel
Hawthorn Suites by Wyndham Detroit Farmington Hills
MainStay Suites Detroit Farmington Hills Farmington Hills
MainStay Suites Detroit Farmington Hills Hotel Farmington Hills

MainStay Suites Detroit Farmington Hills Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 237 out of 826 reviews
Rating 8 - Good. 252 out of 826 reviews
Rating 6 - Okay. 131 out of 826 reviews
Rating 4 - Poor. 90 out of 826 reviews
Rating 2 - Terrible. 116 out of 826 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty snowed of dog urine TVs were outdated without remote controls. Beds didn’t have no pillows on them. Bathrooms were nasty. The only good thing was the African-American front desk. Staff who made me feel better after having all these unfortunate still haven’t got a refund have been calling for three days. Save your money save your time. Save your energy. Find another hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Kaylie

Disliked: Amenities
Horrible
Stayed 1 night in Apr 2025

6/10 Okay

Brandi

Business traveller

Not planning to revisit the location. Ever

Stayed for over three weeks, not sure why the hotel management changed my room last minute to a room with issues after my surgery. I still have a bad taste in my mouth from that experience that affected me so negatively. I am currently in recovery.
Stayed 1 night in Mar 2025

10/10 Excellent

Kayla

Stayed 1 night in Mar 2025

10/10 Excellent

Kayla

Stayed 1 night in Mar 2025

6/10 Okay

Debra

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Briauna

Stayed 1 night in Mar 2025

8/10 Good

Kiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and personable. The room was clean and equipped with more than enough amenities. Good location for what I needed.
Stayed 2 nights in Mar 2025

2/10 Terrible

Andee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

Elevator was out our entire stay and we were on the 4th floor. Bathtub had the slowest drain of any place we've ever stayed. Front desk never had new towels or sheets for us. We would have to bring ours down for them to wash and dry and then pick them back up. Front desk never had any of the items they advertise that they carry for customers convenience. The free wifi was horrible. I work remotely and had issues our entire stay with how slow the internet is. Just an all around horrible experience.
Stayed 15 nights in Feb 2025

10/10 Excellent

Vatrein

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

FLORENCE

Liked: Cleanliness, staff & service, property conditions & facilities
There was no remote control for the Tv in the room assigned to me
Stayed 1 night in Jan 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have an iron and ironing board
Stayed 1 night in Jan 2025

6/10 Okay

Janet

Travelled with family
Had to change sheets upon arrival, coffee pot did not work, heater was very noisy at night, bed was fair in comfort. But fir the price it was as expected.
Stayed 2 nights in Dec 2024

4/10 Poor

James

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrtible customer service.

I arrived at the location after midnight and a sign indicated I needed to call for the attendant. I used the phone in the lobby and dialed zero and the phone rang until it went to a busy signal. I continued calling 4 more times before the attendant showed up. Once the attendant did show up, I was assigned a handicap room but not with a roll in shower as I had requested. The attendant looked for a room with a roll in shower and provided me electronic keys to the room. The attendant indicated there were no towels in the room so he handed me a pile of them to take to the room. Once I arrived at the room the keys did not work and I had to go back to the lobby to get a new set. When I finally got into the room, I saw that there were no hangers for me to hang my clothes on or cups for me to drink any water or take any pills. I called the front desk and was told there were no hangers, they were getting a shipment the next day, but he would bring me some cups. The condition of the room was poor. The linens were thin and the carpet looked like it had not been vacuumed. While staying at the hotel I had an accident where I slipped coming out of the roll in shower and hit my head against the gripping bar. I called the front desk and asked if they would have housekeeping clean the bath room. I was told it was Christmas and there was no housekeeping and I would have to clean it myself. If I wanted any cleaning items, I would have go to the front desk to get them.
Stayed 4 nights in Dec 2024

10/10 Excellent

Madhav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, nice apartment style hotel.
Stayed 12 nights in Nov 2024

6/10 Okay

Krystal

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It definitely provided what I needed.
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Stayed 1 night in Oct 2024

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly and dog lovers. But the 2 rooms I dealt with were filthy, toilet wasn’t flushing in 1 room had to move immediately. The previous guest had left clothing and food behind along with dirty dishes in the dishwasher. The furniture and decor were trashed and filthy. Not to mention the pot smokers in the building stinking up the place but also affecting my COPD! 4th floor is a little quieter but still the guests get outside at night and argue along with key fobs constantly being pushed! For a commercial property the city is a problem!
Stayed 14 nights in Oct 2024

2/10 Terrible

Mario

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was EXTREMELY DIRTY!!!!!!! I switched rooms to a more suitable one and that room was dirty as well. The toilet was broke and we had to go use the lobby bathroom. Half the channels didnt work on the tv. The phone in the room didnt work. There were dirty dishes with caked up gunk on them. There was mold in the room.
Stayed 2 nights in Nov 2024

8/10 Good

Jonathon

Travelled with family
Liked: Staff & service
Disliked: Amenities
Had a kitchen, but limited supplies to cook or make things
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE!!

Day of check in they check me and my family into a dirty room. Had to wait another hour for them to figure out what to do with us. Due to this happening I clocked in LATE for work causing my company to suspend me!! Finally they rushed “cleaned” another room that turned out to be TRIFLING! Dog or cat poop under bed dirty shoes and underwear under bed smoking blunts and bloody tissue behind nightstand moldy shower curtain broken and leaking dishwasher fridge barely worked room filled with nats phone didn’t work and we didn’t have a remote for either televisions. But they made sure to bam on my door everyday to see if I was staying over ! Worst experience ever will not recommend!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Edward

Liked: Amenities
Disliked: Property conditions & facilities
They was No breakfast serving, the room was nice , just need an update on the furniture. Also bathroom curtains needed to be changed as well. But besides that it was a okay stay. When I say dirty ( I’m talking about the curtain in the bathroom)
Stayed 1 night in Sep 2024

6/10 Okay

James

Stayed 2 nights in Aug 2024

4/10 Poor

Ivan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is completely falsely advertised in the photos, what you see there is what it used to look like maybe when it was opened but it definitely isn't the case anymore. The hotel is dirty from the front door all the way up to the rooms. The carpets haven't been vacuumed in a while, the sheets have stains, there's water damage on the walls and ceilings. Most of the advertised hotel amenities aren't available because of the "construction works" and as they said at the reception there's very limited breakfast options. The receptionists and the hotel manager act as they're genuinely helpful while you tell them that you don't like the room and don't want to stay at the hotel until you leave and then just pretend there was never any issues when Expedia customer support contacts them. To sum it up, I got there, the room wasn't ready, checked it out and left after 15 minutes to a different hotel. Don't stay here if your expectations aren't very low to none!
Stayed 2 nights in Aug 2024