2/10 – Ungenügend
Deondra S.
18. Mai 2025
Verbesserungswürdig: Sauberkeit
Terrible experience
Upon arrival I was not provided a code to unlock the property. After calling the host I was provided the code and when I entered the property it was not clean, there were feces on the bathroom floor in the basement, the beds were not made, the kitchen was not clean, the bathrooms were not clean, the trash was not emptied, there were dirty towels on the floor, the screen door was broken the furniture was torn,tattered and old, and the floors were not swept or mopped. The property did not look like the pictures at all. The hot water was turned off right after we arrived, so we did not have hot water at all due to a leak in the water tank. As the night progressed, the toilet upstairs was flushed which caused feces to come up in the drain in the downstairs bathroom and water flowed to the other area of the basement. We were unable to check in at 4:00 due to the property not being clean, and it took an hour for the cleaning crew to show up, causing us to have to go out to dinner to pass time while the house was being cleaned. The lawn was unkempt, the screen was broken and coming off the hinges. Overall it was a horrific experience while we were trying to celebrate my daughter's sweet 16. The host and owner were aware of the issues and did not inform us prior to arrival and the host did not answer calls and texts in a timely fashion.
Deondra S.
Aufenthalt von 1 Nacht im Mai 2025