I rented the condo, but my wife and two adult kids stayed.They had a problem as soon as they arrived. There is a card key/fob for each gate in the garage, but the one for the first gate did not work. They hit the button for help and someone let them in the first gate. The card key for the second door did work. They got upstairs and noticed a stain on the comforter and hair on the pillows. They pulled down the sheets, and there was hair and sand in the bed. The other bed/pillows also had hair. At the time, my family did not reach out to the owner which might have been a good idea.They went out that evening. On return they could not get in the first gate. This time when they hit the button for help, the person did not let them in. Robin, the owner was called and did not pick up, nor respond to a text. The person who didn't let them in, gave them a number to call to speak to the rental agency (Cheryl). It was close to 11 PM. Cheryl wasn't too happy but did arrange to let them in through the first gate. The owner finally did respond about 12 hours later (below). Not much of a response after not picking up or being texted.My family did send a text to the owner's sister, and she responded promptly offering to meet my family, but they were packed and ready to go. (text below). Strange she blamed the bed hair on lack of hairnets. What about the sand? No issues with the rest of the place, but hairy, sandy sheets and lousy response time deserves one star.