The house was very nice with some great antique furniture, but there was a strong musty smell. The house could have used an air purifier. The house was clean, kitchen well supplied, plenty of towels and bedding supplies, and the beds were comfortable. It was a beautiful neighborhood with great views!
We were looking for a house with a fireplace which this one did. It was a gas fireplace (we have one at home), and the pilot light didn't seem to be lit. We could not get it started or instructions how to light it. There weren't any instruction manuals. I reached out to Vacasa through texting. They gave a few responses, then did not respond. I had to text them three times over two days to remind them we were still waiting. I was told two times that they were letting the local maintenance know, as if it had not been told previously. I was told local maintenance would be out that day and we never heard from anyone. There was someone at the house at all times.
There weren't any instructions on what to do when checking out. I had to call Vacasa to find out what the procedures were.
We have stayed in a Vacasa house before and had no problems. This will make us reconsider using Vacasa.