Personal sehr freundlich und hilfsbereit.
FrĂŒhstĂŒck Continental und English-Breakfast sehr gut. Warme Speisen (z.B. Eiervariationen und Komponenten des English-Breakfast), kann man am Tisch bestellen und werden frisch zubereitet und heiss serviert.
Das Hotel wĂŒrden wir fĂŒr einen Kurztrip wieder buchen.
Einzig die Bar lĂ€sst zu wĂŒnschen ĂŒbrig - lĂ€uft absolut nichts und lĂ€dt auch nicht zum verweilen ein.
Paid for king size room and was given a double
Receptionist said a mistake was made and somone was in the room I had booked so had to downgrade me.
No help was given to accommodate my needs when asked.
Room was chilly and could hear the traffic noise very well. Table lamp didn't work. Staff was very helpful and friendly. Breakfast started too late on Sunday at 8am.
Had to wait for checking as staff in the toilet and the person there could not check us in ( staff do need toilet breaks ). Went to the room where the window would not shut so cold and drafty 303. Got moved to 309 which was better but to did not work and no one till Monday could fix it. Not ideal as we had time to kill before heading out. Went to the bar for a meal to be told some Nigeriaâs about a token for Sunday about food (this was Saturday ) the truth is there was no food service at the bar.
Breakfast was another disaster as put my order I. Then to be told we donât have certain items, best practice would be to inform guests before they order, plate arrived and asked can I get you anything else and my reply was â yes the other items of breakfast I orderedâ and was offered an apology and the reasoning was it was early and guests arrived together. In fairness the staff were seeet but required a lot of training and guidance which at the end of the day lies with best western. Wong return and definitely not worth the price we paid