6/10 Okay
Diane
3 Oct 2025
The first room they put me in was a dungeon…. I literally could not see the sky through the dirty window facing a brick wall. I begged them for another room, as it was thoroughly depressing. They were full that night. The next day they put me in the most beautiful room one floor up. It faced the river and was deeply satisfying to my soul. I come to Scotland every year to visit my mother who has Alzheimer’s, So to come back to the depressing first room was just the worst. Sadly, when I returned to the second room after visiting my mum, I discovered the whole fourth floor AC system was broken. So they had to move me again one floor below. Louis and Brian were very helpful in upgrading and moving me. I was grateful they still gave me a river facing room, but it was not nearly as special as the one I just left. The rest of my stay was OK. I got the breakfast included option, which was nice. The staff in there were lovely. The facility itself is in much need of a facelift. The wallpaper, lighting, carpet, and fixtures are all very tired. There was lots of visible dust. I probably won’t go back there again. I think I’ll get a city center apartment next time. Whatever you do, DO NOT book a cozy double - which was what they called the dungeon room. Nothing cozy about it. The best part about the hotel is that the edinburgh airport bus literally stops right outside the front door.
Diane
Stayed 5 nights in Sep 2025