I was excited about this hotel, but it was a huge disappointment. It’s all style with little substance. The breakfast buffet was overcrowded every morning, with items missing daily—plates, cutlery, bread, milk, and juice. Saturday was a disaster, with people sitting all over the dining and reception areas. The single juice machine and two coffee machines caused constant queues, and the food, when stocked, was just okay. The water for tea was lukewarm on two mornings, which is unacceptable.
The rooms look good in photos but are poorly designed. There’s no space to store clothes or luggage—just an open rail. The bathrooms are tiny and impractical, with no place to hang wet towels.
Room turndown service was the worst we’ve encountered. One day, it wasn’t done by 3 pm, and we had to ask the receptionist to ensure it was done when we went out. The next day, the room still wasn’t ready by 4 pm, and we got a knock at 6 pm—way too late.
This hotel is a titanic fail. It’s designed for style, not practicality, and simply isn’t equipped for the number of guests. Save yourself the frustration and book somewhere else.