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Rating 10 - Excellent. 304 out of 544 reviews
10 - Excellent
304
Rating 8 - Good. 169 out of 544 reviews
8 - Good
169
Rating 6 - Okay. 56 out of 544 reviews
6 - Okay
56
Rating 4 - Poor. 7 out of 544 reviews
4 - Poor
7
Rating 2 - Terrible. 8 out of 544 reviews
2 - Terrible
8
9.4/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
Reviews
6/10 Okay
Kevin
1 Nov 2025
Liked: Cleanliness, staff & service, amenities
I paid for a nice room shown in photos at time of booking, but upon arrival i was presented an old out of date well used room, nothing like the photos, Unfortunately our neighbour's were a screaming baby, and a couple who keep on shouting , so we request to move at 11pm The hotel were fantastic and moved
us in less than 5 minutes to a deluxe room
As we said already . The rooms director excellent; sorting out an issue that presented itself.The restaurant manager Andrea- wonderful,exactly how a manager should lead and Nana- so helpful and kind The reception staff are always brilliant. Room great. Very clean. Beds immensely comfortable. Swimming pool fabulous. Breakfast always a joy.
The place is nice, room is clean and well kept, it is very big and has nice bath, bed and closet but is not the best value for money, the room was missing some basic ammenities (like coffee or tea), in the first night i had to move from the room to another room due to faulty driange and for towel to the swimming pool you need to put a deposit.
Amazing hotel perfect for families and couples. Surrended by palms garden close to town center and airport. Very modern and always clean. All staff doing amazing job. Rooms are very up to date however no coffee tea amenities in the room which could be a bonus. Swimming pool good but on the smaller side. Hotel restaurant beautifull looks great at night also a liive music was on once and the band was very talented. Hotel parking extra 6 euro behind hotel. Overall great experience great place to stay and friendly staff.
Great hotel and the staff went above and beyond throughout our stay here. The bedroom deco is quirky and the hotel is very clean. We only marked it down a star as we feel more can be done in terms of its entertainment - not after rowdy music etc but the 1.5 hour children pool entertainment in the afternoon can probably be improved - even it meant having activities on land. There was only 1 night of live music - great performer - out of the 5 nights we stayed. We took the half board and dinner was table service with elegant table setting so made the experience very fancy. Dessert can be improved but we feel for the price we paid, it was an amazing stay.
The hotel is in a good location, the staff is very professional, especially Mildrey the maid, the food is very good, especially the breakfast, I truly recommend this hotel.
Business trip, had a superior room which was lovely, but beds extremely hard
andrew
Stayed 1 night in Jun 2025
8/10 Good
Shazia
Travelled with partner
3 Jun 2025
Liked: Cleanliness, amenities
A brilliant hotel with beautiful outside area. Only downside is very limited to access to the pool that does not mentioned on the website.
Shazia
Stayed 2 nights in May 2025
10/10 Excellent
elias
1 Jun 2025
elias
Stayed 6 nights in May 2025
2/10 Terrible
mark
4 May 2025
Liked: Cleanliness
Disliked: Staff & service
Worst Experience ever in 38 Years of Travelling,Non Existent Customer Service,Raw burgers served then asked if we wanted them cooked more!He proceeded to take the bugers away and went to the other restaurant for 20 mins with no information given to us.We walked to the other Restaurant where we saw hm now serving people and told the Woman icharge what happened she asked did wecwant new burgers?
The Restaurant did not serve food to outside area only inside!,This is in Spain!
No Pool bar open in late April?
My Partner asked about massage advertised at reception was told to use qr code which is fine except that link led to a price list with only an email and phone number for the Hotel?
Lack of Staff Training is Very Prevalent the whole system is Very Disjointed with a severe lack of information for guests.
There was a Major power outage in Spain while we were there but this is nothing to do with my review.
We checked out of the hotel after 2 days
Good location but incredibly thin walls - zero soundproofing.
Previous reply from the hotel said they had renewed some of the more expensive rooms - but you shouldn’t have to pay extra for a decent night’s sleep.
Undoubtedly this review will warrant the standard ‘cut & paste’ reply
Staff was so helpful and lovely. I had a problem with my room, and they solved it quickly, going above and beyond. The breakfast is fantastic!
Maren
Stayed 1 night in Mar 2025
6/10 Okay
Robert
24 Jan 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Certainly not a 4* hotel
This is the 3rd stay at this hotel. The previous stays were just like this one.
The room we had was badly maintained, cracked floor & wall tiles. The wardrobe was in fact some kind of make shift unit. (See the photo) The shower door was difficult to open. We are slim, anyone who wasn't slim would struggle to actually get in the shower! Breakfast was really disappointing and the actual room for breakfasts is more like a canteen than a facility within a 4* hotel.
One particular positive, the staff particularly for breakfast - one man run off his feet trying to keep on top of cleaning up, top up the available food and register clients as they came in for breakfast and still remain professional.
The hotel is located within easy walking distance of the centre of Elche. The gardens surrounding the hotel are charming as is the pool area.
But, this hotel needs a revamp and certainly isn't a 4* hotel.