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SureStay Hotel by Best Western Bardstown General Nelson

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Bardstown General Nelson

Garden
Free daily self-service breakfast
Reception
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
411 West Stephen Foster Ave, Bardstown, KY, 40004
  • Bardstown Civil War Museum
    ‪13 min walk‬
  • My Old Kentucky Home State Park
    ‪1 min drive‬
  • Heaven Hill Bourbon Heritage Center
    ‪5 min drive‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Distill-Inn

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4.6 out of 5, Wonderful, (1282)
The price is CHF 87
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Distill-Inn

About this property

SureStay Hotel by Best Western Bardstown General Nelson

Hotel in Bardstown with free breakfast and seasonal outdoor pool
This hotel features a seasonal outdoor pool, a business centre and concierge services. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
SureStay Hotel by Best Western Bardstown General Nelson offers 48 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

This Bardstown hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us that they can't get enough of the free breakfast at SureStay Hotel by Best Western Bardstown General Nelson. During your stay, you're just a quick walk from Basilica of St Joseph Proto-Cathedral. You'll find features such as free WiFi in public areas and free self-parking, plus a business centre.
  • Free self-service breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business centre, meeting rooms and a computer
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from Basilica of St Joseph Proto-Cathedral and 5 minutes on foot from Bardstown Art Gallery
A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Free breakfast is served daily. A seasonal outdoor pool, a vending machine, and a garden are also featured at SureStay Hotel by Best Western Bardstown General Nelson. Self parking is free.

Smoking is allowed in designated areas at this Bardstown hotel.

Guests are served a free self-service breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SureStay Hotel by Best Western Bardstown General Nelson Hotel
General Nelson Inn Bardstown
General Nelson Bardstown
General Nelson

SureStay Hotel by Best Western Bardstown General Nelson Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 887 reviews
Rating 8 - Good. 361 out of 887 reviews
Rating 6 - Okay. 81 out of 887 reviews
Rating 4 - Poor. 31 out of 887 reviews
Rating 2 - Terrible. 11 out of 887 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Tub backed up however the staff was great in relocating us to another move.
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Like outdoor seating provided.
Stayed 1 night in Apr 2025

8/10 Good

sandy

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Comfortable

The rooms were nice and clean. It was comfortable. The bathrooms were a little small but clean and there eas a bidet as well which i usually don't see in hotels. The parking is a little cramped but managed. The hotel is close to downtown so you can go explore close and it was nice. The staff were very nice and accommodating.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Mikel

Stayed 1 night in Mar 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Elaine

Travelled with partner
Disliked: Amenities, property conditions & facilities
The people in the room beside us carried on until after 3 in the morning. Laughing, talking, slamming doors. Got almost no sleep. Was a terrible experience. Only a few rooms were rented, so why not leave a room between people?
Stayed 1 night in Feb 2025

2/10 Terrible

Gina, Elburn

Stayed 3 nights in Sep 2024

8/10 Good

Sherry, Cunningham

Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely stay here!

Wonderful facility and staff! The maintenance to the pro was outstanding. The staff was friendly, helpful and kind!
Stayed 3 nights in Dec 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was excellent, would definitely go there again
Stayed 1 night in Dec 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are here for family funeral. Close to the area we needed to be in.
Stayed 1 night in Dec 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Amenities
Nice hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Wightman

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Oct 2024

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I expected more of a hotel when I pulled up but got more of a motel feel. But the place was clean and conveniently located. The staff was friendly, breakfast was delicious, and we got a nice discount for multiple rooms.
Stayed 1 night in Oct 2024

10/10 Excellent

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonya was so welcoming and made sure we were comfortable. Recommended a restaurant within walking distance and the owner was helpful too. The lady in the breakfast room was very friendly and made sure we ate all we could hold. Nice people and nice property.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay. Property was neat and clean and staff was helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely stay again highly recommend

Check in was friendly and a breeze. Motel style property well maintained and up to date. After a week of road-tripping, laundry on site was clean, functioning and appreciated. Ice machine worked. Room was more spacious than expected, AC cooled as it should, bedding was appropriately soft, plush and comfortable. 4 pillows on each bed so much better than other properties we’ve stayed. Appreciated the shampoo/conditioner/body wash dispensers in the shower were replenished and reduced single use plastic waste. Complimentary breakfast had decent variety of offerings. Could be improved with eco-friendly plates/cups/silver instead of the disposable paper plates and plastic-wrapped plastic cutlery. Area is safe and quiet, short walk into downtown Bardstown. Cecelia’s restaurant nearby was a hidden gem. Pass on the Stephen Foster buffet: the locals side-eye you and the food is greasy and of questionable freshness.
Stayed 2 nights in Oct 2024

8/10 Good

Kim, East Meadow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No elevator. Breakfast is in a separate building.
Stayed 1 night in Oct 2024

8/10 Good

Susan

Travelled with partner
For travelers/tourists, unrealistic breakfast hours, even on weekends.
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was GREAT!

Our stay was very nice. The room was very clean and tidy. The beds are very comfortable. The breakfast was very good also. Thank you
Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice bathroom, quiet, great breakfast
Stayed 2 nights in Oct 2024