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Emerald Western Gateway Motel

3.5 star property

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Bar (on property)
TV
Standard Studio, Non Smoking, Kitchen (Off-site 750m Retro St Studio) -Retro St Studio | Desk, soundproofing, free WiFi, bed sheets
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Kitchen
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
12 Theresa Street, Corner Hospital Road & Theresa Street, Emerald, QLD, 4720
  • Emerald Hospital
    ‪7 min walk‬
  • Emerald Golf Club
    ‪12 min walk‬
  • Emerald Racecourse
    ‪15 min walk‬
  • Emerald, QLD (EMD)
    ‪7 min drive‬

Room options

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About this property

Emerald Western Gateway Motel

Hotel in Emerald with 24-hour front desk and restaurant
This hotel features a restaurant, a bar/lounge and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Limited housekeeping is available.
Emerald Western Gateway Motel offers 108 air-conditioned accommodations with coffee/tea makers and a hairdryer. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Emerald Western Gateway Motel, you're just a quick walk from Emerald Hospital. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served weekdays for a fee
  • Amenities include a business centre, laundry facilities and a vending machine
  • Within a 10-minute walk of Emerald Hospital and The Big Easel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

Public spaces have free WiFi. Emerald Western Gateway Motel also features a vending machine, concierge services, and laundry facilities. Self parking is free.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 5:30 AM and 11:00 AM.
On-site venue – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, Filipino, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 5:30 AM to 11:00 AM for a fee: AUD 5.90 to 21.90 for adults and AUD 5.90 to 5.90 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 1-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5.90 to 21.9 for adults and AUD 5.90 to 5.90 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Emerald Western Gateway Motel
Western Gateway Motel
Emerald Western Gateway
Emerald Gateway Emerald
Emerald Western Gateway Motel Hotel
Emerald Western Gateway Motel Emerald
Emerald Western Gateway Motel Hotel Emerald

Emerald Western Gateway Motel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 41 reviews
Rating 8 - Good. 19 out of 41 reviews
Rating 6 - Okay. 6 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jon Thomas

Business traveller
Liked: Amenities
Clean large rooms and nice restaurant.
Stayed 1 night in Aug 2023

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
shower broken staff not helpful place was a shambles
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Tavern and to IGA. Nice big room
Stayed 1 night in May 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Nothing was too much. Room was very clean and looked like new.
Stayed 1 night in Feb 2023

2/10 Terrible

Greg

Stayed 1 night in Dec 2022

8/10 Good

Silas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good
Stayed 2 nights in Nov 2021

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Unfortunately there was no thought put into design when building/fitting out the Therese Apartments. The outside light shines straight into the bathroom shower through a huge panel of frosted glass above the shower which in itself is okay, but you have to close the bathroom door as it shines (like daylight) onto the bed. The air conditioning unit is also right over the bed. The bed is really firm & the linen is aged. The bin had not been emptied prior to my stay & was extremely smelly. The Wifi was hard to connect to (had to stand on verandah to get reception) but did work in room once I was connected. I thought a nice cuppa prior to bed to find I had to ask in reception for milk (not offered at check-in. The only positive was the breakfasts at The Gateway. The meals were excellent quality/quantity, coffee fabulous & service great. However on the first morning I did have a live cockroach on my table. In all I wouldn’t recommend staying here.
Stayed 2 nights in Apr 2021

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were travelling back home. One night stay. Very happy with unit. Clean. Comfortable king size bed. Would recommend.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, shops very close by. Quiet. The shower head was the only issue.
Stayed 2 nights in Jul 2020

10/10 Excellent

Emmy, Clermont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service and lovely rooms. Will definitely stay again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs for an overnight stay as we travelled through the area. Room was comfortable, restaurant is very good.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything friendly service at check in.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again

Everything is close to this place. Woolworth is just across the road, so was my bank. There's a KFC too or a tavern if you want proper food. The room was clean and the bed comfy. The bathroom is brand new, modern. It was annoverall good experience. The receptionist lady is super friendly, her dog Millie is cute.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean staff friendly and helpful motel close to shops
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Robin

Great facilities pool was overnight for work travel and stay in places often , when ever in Emerald I will stay here
Stayed 1 night in Nov 2018

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located

Great location. Very nice motel.
Stayed 1 night in Nov 2018

6/10 Okay

Tracy

Liked: Cleanliness, staff & service

Good location

Room a little tired, convenient location, comfortable bed.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Great motel

Room was comfortable enough. In house restaurant is very good with great food for breakfast & dinner
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic staff and accommodation

The staff and owners are extremely helpful and made us feel very welcomed. Great clean accommodation. An amazing place to eat and sleep
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice as usual. Nice and convenient location. Nice food and staff
Stayed 1 night in Jul 2017

4/10 Poor

Annemarie

Disliked: Property conditions & facilities, room comfort

Dissatisfied

Trouble with my booking, Given a room though Aircon faculty Lightscno working in bathrooms Bed like a board !! Positive was the restaurant was great Wouldn't stay again