2/10 – Ungenügend
vanessa
Mit der Familie gereist
24. Apr. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was 4 adults, staying there in 2 rooms and when we arrived one of the doors, we kept trying to open and it wouldn’t open, and then the mattress doesn’t fit the bedframe. It had a weird smell in the rooms. The bathroom was not cleaned at all. There was half a roll of toilet paper in one of the rooms. The showers were completely dirty. There was hair on the floor. We stayed there for two days and on our checkout date we went downstairs and they tell us that housekeeping had detected a smoke smell when they went into clean one of the rooms and we tell them there’s no possible way we have health problems and we don’t smoke well. The guys like I don’t know what to tell you there’s a fee you guys are gonna have to pay for the fee and I’m going back-and-forth with him telling him that. No there’s no reason because we didn’t smoke. He calls them and they say no yell there’s smoke smell detected and I tell him can you go verify he’s like go ahead have a seat we go and have a seat for about 15 to 20 minutes. I got tired of waiting I didn’t hear back from them. I get up and I go ask him and he’s like oh they haven’t got back to me so I tell him let’s all of us go come with me let’s go verify let’s make sure there’s a smoke smell because I can assure you none of us smoke. He’s like hold on he calls someone and then he says oh don’t worry about it. You’re free to go. There’s no fee. I believe he was trying to intimidate us in order to get extra money out of us.
vanessa
Aufenthalt von 2 Nächten im April 2025