Poor communications and respose time from management and owner
When requested to check in early it was granted but the access code did not work. When contacting the management and owner no one responded until normal check in time. So we were outside for 2 hours. The code that was initially given was wrong and had to be changed. The house had an oder that we cleaned. We extended the stay and the new code would not work. We contacted management and the owner and no one responeded for 3 hours leaving us locked out the entire time. They need to find a way to respond to the needs of the renter in a timely manner. Large ant beds are all over the yard. My granddaughter almost fell in one of them. Larger than normal ant beds. They also dont stock anything much in this house. It would be good to have more tissue, paper towels, soap, clening supplies, etc....? Not required but if you want to compete with other VRBO you need to step up your game. Poor support for the renter is the largest complaint.
House is very spacious and well appointed. The âbusy streetâ is no issue at all. All activity is through the back yard. The location is close to everything without being in the middle of town.
If we do another family trip to enterprise we will try to get this house.
This was a first time VRBO experience for three of the four of our group who were able to make it. Based on this experience, I will seek out more accommodations like this in the future. Just a couple of recommendations, otherwise near perfection. The gate was difficult for us to open every time we returned to the premises so a little lubrication there might be helpful. The bedrooms could use a chair and lamp, especially the master, and the hot water in the master bath took a very long time to get hot enough for a shower and never hot enough for the Jacuzzi. The toiletries and feminine hygiene products in all the bathrooms were most definitely five star as was the game area for the children. There were no children in our group, but that was a very nice touch. This experience exceeded my expectations and was as close to a five star experience as we could have had.
Home was large. Lots. Of room to spread out. On a busy street. Enter from the back makes it better. Good if you have business at Fort Novesel. Single story but bathroom door does not fit fullsize wheelchair.
We had a group of 10 that came to town for a church conference. The 5 bedrooms and 3 1/2 bathrooms were perfect for our group. Kitchen was well stocked and the bathrooms had plenty of towels, soaps and shampoos. The game room and basketball goal were great for the teens in our group. We plan to stay here again in the future.
We had a wonderful time celebrating with family in this well appointed, spacious home. The grandchildren enjoyed the basketball hoop and fenced yard. Just note, this home is on a busy street and the road noise could be heard beginning early in the morning, but died down in the evenings in time for bedtime.
This was a great place to stay while visiting the area to attend my son's graduation at Fort Novosel. My children really enjoyed the arcade room and the games. We had some great family time.
It was a great experience. House is super clean, beds were comfy...all was great. So nice to have a house with home amenities for the week we were there. Hughly recommend.