6/10 – Okay
Thomas
Mit einer Gruppe gereist
11. Sept. 2025
False advertisement. Expensive breakfast buffet.
False advertisement for Mountain View rooms. hotels.com booked and reserved a Mountain View. I did not get this. Front desk tells me to contact hotels.com. hotels.com had to try to contact hotel management but got nowhere. I have tried to ask for a small partial refund or my $18 breakfast buffet credited to my account but got nowhere.
Pros: rooms were clean and comfortable beds. There is a mini fridge. Hot tub was nice after a long hike. There was also a game room that we did not use but was a nice perk. Overall, the encounters with staff were pleasant besides them not really helping with the non-mountainview room even though my hotels.com reservation clearly says in parentheses Mountain View.
Cons: no elevator in the back part of the building. So if you do need an elevator, make sure you call and make sure you can get a room in the new art portion of the building.
There is no microwaves in the rooms, but I did hear a staff member tell me that you can request one if needed.
They’re $18 buffet for breakfast. I felt was a total rip off as it had your traditional free continental breakfast items that you get at many hotels for free.
I’m pretty salty about no Mountain View because this is the reason why I booked this hotel over another one. So I am making it very clear to everyone that if you book through hotels.com do not anticipate that you’ll get a Mountain View even though your reservation says Mountain View. I don’t know who’s fault it is, but that’s false advertisemen
Thomas
Aufenthalt von 4 Nächten im September 2025
