Review is based on:customer service-essentials needed-communication w/ management-flexibility accommodating guests-& overall experience.
Happy Ours Hangout home itself rates 5*,beautiful place to stay-turf yard-3 patios-located across from Bocce ball-2 car covered parking.Well decorated homie feel w/ comfortable furnishings.It had plenty games for the kids & had plenty of separate spaces.Home was superb for our July 4th family trip,created many memories.My son was able to find new friends to play w/ during this celebration wk!
Management 1*-customer service was lacking:communication 12-18 hrs for a response.Normally we can checkin early,this rental will not allow-4PM earliest.Check the home when you arrive for flaws/uncleanliness.Guests will be reliable for +fees on top of cleaning fee if floors,cabinets,counters,tvs have anything on them.Even fingerprints!Or if pillows,blankets,etc are moved & not put back.Essentials: âStarter Kitâ includes:1 roll paper towels,1 roll/bath of toilet paper,1 trash bag/day.As we ran out of all & were not prepared for this-as all our other vacas had extras for use.This info was communicated during our stay & suggested to go buy some from the local store.In which was highly inconvenient w/ the amount paid per night for this holiday stay.We as guests follow all the instructed rules posted & always get exceptional clean ratings.âGuestsâ cleaning protocol should be updated for the future guests knowledge,as surprise fees are never fun for anyone!