During an active ice storm here in Arkansas this property would not allow my group to cancel or rebook at another time. We limped our way to the place to find it not only cramped and unkept, but also without water and electricity. After a few attempts to reach anyone associated that was local (the renting agency, Vacasa, is out of Portland, OR and was unhelpful, out of touch with local happenings, and downright rude) i finally reached someone who proceeded to ask me to attempt my own maintenance. I refused and had to downright argue my way into another place to stay. I was told that we would receive refunds due to the nature of our stay, I reached out to Vacasa multiple times and never received refunds or return communications. Stay away from this one.