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SureStay Hotel By Best Western Fernley

2.5 star property

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Photo gallery for SureStay Hotel By Best Western Fernley

Lobby
Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board
Seasonal outdoor pool
Exterior
Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Air-conditioning

Explore the area

View in a map
1405 Newlands Drive East, Fernley, NV, 89408
  • Place, The Silverado Casino
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min drive‬
  • Place, Grand Sierra Resort Casino
    ‪39 min drive‬
  • Airport, Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Microwave

8.2 out of 10
Very good
(27 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Microwave

8.2 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

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About this property

SureStay Hotel By Best Western Fernley

A hot tub, a seasonal outdoor pool and laundry facilities are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, express check-out and camper van/bus/lorry parking.
SureStay Hotel By Best Western Fernley offers 66 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually furnished accommodation includes sofa beds. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and complimentary toiletries.

This Fernley hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs. Microwaves and fridges can be requested. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and a hot tub are on site.
Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel By Best Western Fernley. During your stay, you're just a quick walk from The Silverado Casino. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free full breakfast offered
  • Free Wi-Fi in some public areas
  • Free self-parking
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include laundry facilities, multilingual staff and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute walk from The Silverado Casino and a 4-minute drive from Millennium Park
  • Pets welcome for a fee (restrictions apply)
SureStay Hotel By Best Western Fernley offers its guests a hot tub and a seasonal outdoor pool. WiFi is free in public spaces. Free breakfast is served. A vending machine, multilingual staff, and laundry facilities are also featured at the business-friendly SureStay Hotel By Best Western Fernley. Self parking is free.

This Fernley hotel is smoke free.

Guests are served a free full breakfast.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast

Things to do

  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per day
  • Maximum 3 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Fernley
Best Western Fernley Inn
Fernley Best Western
Best Western Fernley Hotel Fernley
Best Western Fernley Inn
Surestay By Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel
SureStay Hotel By Best Western Fernley Fernley
SureStay Hotel By Best Western Fernley Hotel Fernley

SureStay Hotel By Best Western Fernley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1008 reviews
Rating 8 - Good. 310 out of 1008 reviews
Rating 6 - Okay. 178 out of 1008 reviews
Rating 4 - Poor. 75 out of 1008 reviews
Rating 2 - Terrible. 62 out of 1008 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Dennis

Travelled with group
Liked: Amenities
The room was fair in cleanliness. The Tv was not working. Staff were pleasant. Overall rating due to these issues
Stayed 1 night in Feb 2026

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place is filthy with BED BUGS. The hotel would not refund our stay for our remaining two nights after we found the BED BUGS.
Stayed 3 nights in Feb 2026

10/10 Excellent

Edgar

Very nice
Stayed 1 night in Feb 2026

4/10 Poor

Linda

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff were wonderful, however, upstairs noise until 2 am was unnecessary. Traveling in school leagues should be roomed downstairs further away from other nightly guests. I can’t even begin to explain what an inconvenience. It was not to be able to sleep all night. We did get a partial comp. But essentially our trip home was miserable from lack of sleep. The room needs extra cleaning and TLC. Please see photos.
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer

Liked: Staff & service, amenities
Friendly service and a fantastic breakfast
Stayed 3 nights in Dec 2025

8/10 Good

Martin

Stayed 1 night in Jan 2026

10/10 Excellent

Kenneth

Stayed 2 nights in Nov 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
The concierge was amazing when I checked in. However there was mold growing on the bathroom walls caused by poor ventilation.
Stayed 1 night in Jan 2026

8/10 Good

Michelle

Stayed 1 night in Jan 2026

6/10 Okay

Nicole

Stayed 1 night in Jan 2026

10/10 Excellent

Ming

Stayed 1 night in Jan 2026

2/10 Terrible

Jimmie

Stayed 1 night in Jan 2026

8/10 Good

MITZI

Stayed 1 night in Jan 2026

8/10 Good

Cameron

Stayed 1 night in Jan 2026

8/10 Good

Kenneth

Stayed 3 nights in Jan 2026

6/10 Okay

Larry

Travelled with family
Liked: Staff & service, room comfort
Carpet dirty. Bathroom floor very dirty. Tub/shower faucet very difficult to open. Staff instructed to “pull like you’re going to break it” which was too difficult for my 77 year old mother-in-law”. I could barely open it. Staff was welcoming and helpful. Parking was convenient right outside the room. Bed was comfortable.
Stayed 2 nights in Dec 2025

6/10 Okay

Keith

Stayed 1 night in Dec 2025

10/10 Excellent

Amy

Stayed 1 night in Dec 2025

8/10 Good

Russell

Stayed 3 nights in Dec 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't quite as expected but sufficient. Staff was great! Room was clean.
Stayed 1 night in Dec 2025

8/10 Good

Robert, Discovery Bay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and welcoming. Our stay was quiet and the staff was friendly.
Stayed 2 nights in Dec 2025

8/10 Good

Debbie

Stayed 3 nights in Dec 2025

6/10 Okay

Truong

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
There is a need to have an elevator
Stayed 1 night in Dec 2025

10/10 Excellent

Mike and Cassie

Stayed 1 night in Nov 2025

4/10 Poor

Karrie

Stayed 1 night in Nov 2025