2/10 – Ungenügend
Ann
Mit einer Gruppe gereist
10. Juli 2025
Verbesserungswürdig: Personal & Service
Extremely disappointed ! First we are elderly and was told there were no elevators to 3rd floor so climbing stairs with luggage took my breath . Then we get in room and tv didn’t work. Said sending someone up to fix which we never saw because we were going to leave and go shopping but when we went to the bathroom to put stuff there was a bad smell . We turned on water and it smelled like sewer water . We got our stuff , went straight back down and told the guy to which he said he can’t do anything about the water smell and there was not a refund. I said so we’re supposed to pay for a room you can’t even use water and he said Well call your bank and dispute but there is no refund . We were tired and extremely frustrated that he couldn’t have cared less . We left and I will not just let this place take my money when it’s not at all my fault ! I mean who would stay in a room you can’t even brush your teeth or take a shower . And imagine that coffee taste using the water ! Very dissatisfied !!!!
Ann
Aufenthalt von 1 Nacht im Juli 2025
